Patents by Inventor Mehulkumar Jayantilal Garnara

Mehulkumar Jayantilal Garnara has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Computer-based systems and methods configured for one or more technological applications for the automated assisting of telephone agent services
    Patent number: 10574822
    Abstract: At least some embodiments, a system includes a memory, and a processor configured to convert an audio stream of a speech of a customer during a customer call session into customer-originated text. The customer-originated text is displayed in a first chat interface. A request from a first call center agent is sent to a second call center agent via the first chat interface to interact with the customer during the customer call session and displayed in a second chat interface. The second agent is allowed to participate in the customer call session when the second call center agent accepts the request from the first call center agent. First agent-originated text and second agent-originated text during the customer call session is merged to form a combined agent-originated text and synthesized to computer-generated agent speech having a voice of a computer-generated agent based on the combined agent-originated text communicated to the customer over the voice channel.
    Type: Grant
    Filed: September 16, 2019
    Date of Patent: February 25, 2020
    Assignee: Capital One Services, LLC
    Inventors: Srikanth Reddy Sheshaiahgari, Jignesh Rangwala, Lee Adcock, Vamsi Kavuri, Muthukumaran Vembuli, Mehulkumar Jayantilal Garnara, Soumyajit Ray, Vincent Pham