Patents by Inventor Melissa J. G. Santero

Melissa J. G. Santero has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Expertise-matched help systems
    Patent number: 9716745
    Abstract: A method for tailoring help systems to the expertise of users includes recording data related to a user's interaction with a product. The data is then analyzed to ascertain a level of expertise of the user relative to using the product. Upon receiving a request for assistance from the user with respect to the product, a help system may be selected based on the determined level of expertise of the user. The method may automatically provide assistance to the user through a more advanced help system in the event the user is ascertained to have a more advanced level of expertise. Similarly, the method may automatically provide assistance to the user through a less advanced help system in the event the user is ascertained to have a less advanced level of expertise. A corresponding apparatus and computer program product are also disclosed.
    Type: Grant
    Filed: January 18, 2014
    Date of Patent: July 25, 2017
    Assignee: International Business Machines Corporation
    Inventors: Melissa J. G. Santero, Nedzad Taljanovic
  • EXPERTISE-MATCHED HELP SYSTEMS
    Publication number: 20150206063
    Abstract: A method for tailoring help systems to the expertise of users includes recording data related to a user's interaction with a product. The data is then analyzed to ascertain a level of expertise of the user relative to using the product. Upon receiving a request for assistance from the user with respect to the product, a help system may be selected based on the determined level of expertise of the user. The method may automatically provide assistance to the user through a more advanced help system in the event the user is ascertained to have a more advanced level of expertise. Similarly, the method may automatically provide assistance to the user through a less advanced help system in the event the user is ascertained to have a less advanced level of expertise. A corresponding apparatus and computer program product are also disclosed.
    Type: Application
    Filed: January 18, 2014
    Publication date: July 23, 2015
    Applicant: International Business Machines Corporation
    Inventors: Melissa J. G. Santero, Nedzad Taljanovic