Abstract: Systems and arrangements for evaluating and decisioning refund requests and monitoring of overrides of refund decisions are presented. In response to receiving a request for a refund, the system may identify one or more sources of data from which to extract data to determine a decision regarding the request for refund. In some examples, a type or amount of data transmitted to be used in determining the decision may be controlled by the device. Further, user input associated with requests to override the refund decision may be continuously monitored. A determination may be made as to whether a number of occurrences of overrides for a particular user, customer, or account, has met a first threshold. If so, one or more parameters of the system may be dynamically modified and a user interface reflecting the modified parameters may be dynamically modified. Additional determinations may also be made and dynamic modifications may be performed.

Abstract: Methods, computer readable media, and apparatuses for processing refund requests are presented. According to one or more aspects, a first user interface may be displayed via which a user may select a fee category and a date range corresponding to a customer request for a fee refund. In response to receiving first user input, a second user interface may be displayed via which one or more fees may be selected for refunding to the customer and via which one or more reasons for the refund may be specified. In response to receiving second user input, a refund decision specifying whether the selected fees are to be refunded to the customer may be displayed.