Patents by Inventor Melvin L. Shoats

Melvin L. Shoats has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for tracking communications within an organization
    Patent number: 8799045
    Abstract: A system and method for monitoring operations within an organization may include a database configured to store information representative of communication history between first employees and service provider employees within the organization. The database may include at least one parameter indicative of a purpose for each communication between the employees. A computing system may be in communication with the database and be configured to execute software for enabling the service provider employees to enter information associated with the communications and for generating reports that include statistics associated with the at least one parameter indicative of a purpose for a communication.
    Type: Grant
    Filed: November 30, 2007
    Date of Patent: August 5, 2014
    Assignee: CenturyLink Intellectual Property LLC
    Inventors: John W. Heinz, Melvin L. Shoats
  • System and method for tracking communications
    Publication number: 20090144106
    Abstract: A system and method for monitoring operations within an organization may include a database configured to store information representative of communication history between first employees and service provider employees within the organization. The database may include at least one parameter indicative of a purpose for each communication between the employees. A computing system may be in communication with the database and be configured to execute software for enabling the service provider employees to enter information associated with the communications and for generating reports that include statistics associated with the at least one parameter indicative of a purpose for a communication.
    Type: Application
    Filed: November 30, 2007
    Publication date: June 4, 2009
    Applicant: Embarq Holdings Company LLC
    Inventors: John W. Heinz, Melvin L. Shoats