Patents by Inventor Meredith J. Andersen

Meredith J. Andersen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer service routing system and method
    Patent number: 6778659
    Abstract: The present disclosure relates to a customer service routing system and method. The routing system is configured for receiving an incoming service inquiry from a customer, prompting the customer to input a product serial number, receiving the serial number input by the customer, and directing the customer inquiry to a customer service representative based upon the customer response.
    Type: Grant
    Filed: February 23, 2001
    Date of Patent: August 17, 2004
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventor: Meredith J. Andersen
  • Customer service routing system and method
    Publication number: 20020118815
    Abstract: The present disclosure relates to a customer service routing system and method. The routing system is configured for receiving an incoming service inquiry from a customer, prompting the customer to input a product serial number, receiving the serial number input by the customer, and directing the customer inquiry to a customer service representative based upon the customer response.
    Type: Application
    Filed: February 23, 2001
    Publication date: August 29, 2002
    Inventor: Meredith J. Andersen