Patents by Inventor Meredith L. McQuilkin

Meredith L. McQuilkin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Direct collection of customer intentions for designing customer service center interface
    Publication number: 20030204435
    Abstract: A method of collecting customer intentions of customers who use automated service systems, such as web-based or interactive telephone-based service applications. Customers are surveyed when they use the application to collect their intention in visiting the system. The responses of these customers are collected and tabulated. The relative frequencies of customer intentions are analyzed and used to design an interface to the service application, so that future customers will be presented with menu-type selections that best reflect their needs.
    Type: Application
    Filed: April 30, 2002
    Publication date: October 30, 2003
    Applicant: SBC Technology Resources, Inc.
    Inventors: Meredith L. McQuilkin, Gregory W. Edwards, Kurt M. Joseph, Benjamin A. Knott, John M. Martin, Robert R. Bushey