Patents by Inventor Merle Hidinger

Merle Hidinger has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS FOR CLUSTER ANALYSIS OF INTERACTIVE CONTENT
    Publication number: 20240168918
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: November 22, 2022
    Publication date: May 23, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • INTERFACE FOR DISPLAY OF INTERACTIVE CONTENT
    Publication number: 20240168611
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: November 22, 2022
    Publication date: May 23, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • OPTIMIZED ANALYSIS AND ACCESS TO INTERACTIVE CONTENT
    Publication number: 20240168610
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: November 22, 2022
    Publication date: May 23, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • REAL TIME ANALYSIS OF INTERACTIVE CONTENT
    Publication number: 20240168919
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: November 22, 2022
    Publication date: May 23, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Real time analysis of interactive content
    Patent number: 11977515
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Grant
    Filed: November 22, 2022
    Date of Patent: May 7, 2024
    Assignee: TRUIST BANK
    Inventors: Phu Pham, Merle Hidinger, Jun Ji