Patents by Inventor Merle Hidinger

Merle Hidinger has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240394290
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology. The interactive content data is converted to machine encoded communication elements that can be further grouped into machined encoded n-grams. The co-occurrence of machine encoded communication elements or n-grams in the interactive content data is compared against communication elements or n-grams in a seed set of concentrated content files to determine an equivalence value. In this manner, the system can automate the process of determining the equivalence of interactive content data files.
    Type: Application
    Filed: May 23, 2023
    Publication date: November 28, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Jun Ji, Merle Hidinger
  • Patent number: 12124411
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Grant
    Filed: November 22, 2022
    Date of Patent: October 22, 2024
    Assignee: TRUIST BANK
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Patent number: 12099534
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology. The interactive content data is converted to machine encoded communication elements that can be further grouped into machined encoded n-grams. The co-occurrence of machine encoded communication elements or n-grams in the interactive content data is compared against communication elements or n-grams in a seed set of concentrated content files to determine an equivalence value. In this manner, the system can automate the process of determining the equivalence of interactive content data files.
    Type: Grant
    Filed: June 27, 2023
    Date of Patent: September 24, 2024
    Assignee: TRUIST BANK
    Inventors: Phu Pham, Jun Ji, Merle Hidinger
  • Publication number: 20240168918
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: November 22, 2022
    Publication date: May 23, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Publication number: 20240168611
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: November 22, 2022
    Publication date: May 23, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Publication number: 20240168610
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: November 22, 2022
    Publication date: May 23, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Publication number: 20240168919
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: November 22, 2022
    Publication date: May 23, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Patent number: 11977515
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Grant
    Filed: November 22, 2022
    Date of Patent: May 7, 2024
    Assignee: TRUIST BANK
    Inventors: Phu Pham, Merle Hidinger, Jun Ji