Patents by Inventor Merlyn GORDON

Merlyn GORDON has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Identifying individual intentions and determining responses to individual intentions
    Patent number: 9547832
    Abstract: Systems and methods automatically determine responses to intention-focused content based on semantic analysis, natural language analysis, token analysis, social network analysis and influence ratings. The systems and methods identify relevant queries for product support, purchase or advocacy from multiple communications channels and further separate the high-value conversations and individuals from the low value conversations and individuals in an efficient manner. Described herein is a system and method to use the identification of important individuals and the context of their conversations to appropriately route content items and messages and subsequent responses in such a way as to allow an efficient interaction to occur.
    Type: Grant
    Filed: January 10, 2012
    Date of Patent: January 17, 2017
    Assignee: ORACLE INTERNATIONAL CORPORATION
    Inventor: Merlyn Gordon
  • IDENTIFYING INDIVIDUAL INTENTIONS AND DETERMINING RESPONSES TO INDIVIDUAL INTENTIONS
    Publication number: 20130179440
    Abstract: Systems and methods automatically determine responses to intention-focused content based on semantic analysis, natural language analysis, token analysis, social network analysis and influence ratings. The systems and methods identify relevant queries for product support, purchase or advocacy from multiple communications channels and further separate the high-value conversations and individuals from the low value conversations and individuals in an efficient manner. Described herein is a system and method to use the identification of important individuals and the context of their conversations to appropriately route content items and messages and subsequent responses in such a way as to allow an efficient interaction to occur.
    Type: Application
    Filed: January 10, 2012
    Publication date: July 11, 2013
    Inventor: Merlyn GORDON