Patents by Inventor Merrill Lamar Madsen

Merrill Lamar Madsen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Model-based communication routing system and method
    Patent number: 11792326
    Abstract: A method includes receiving, at one or more processors, data indicative of a customer communication, inputting, via the one or more processors, the data to a first communication routing model corresponding to a first product or service goal associated with one or more product or service types, and determining, via the one or more processors and based on the first communication routing model, a first score corresponding to a first likelihood that the customer communication will satisfy the first product or service goal.
    Type: Grant
    Filed: November 30, 2021
    Date of Patent: October 17, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Merrill Lamar Madsen, Allen James Guidry