Patents by Inventor Merrill Madsen

Merrill Madsen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call routing system
    Patent number: 11637930
    Abstract: Call routing technology can route a current call from a person based on an analysis of call data related to a prior call from the same person. For example, based at least on a customer satisfaction score determined from call data related to a prior call, a call routing server can identify one or more persons to whom a current call from the same person should be routed. Next, the call routing server can route the current call to one of the identified customer service representatives.
    Type: Grant
    Filed: April 20, 2022
    Date of Patent: April 25, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Samantha Sprague, Kelly Condon, Merrill Madsen, Austin Jenkins, Mark Cook, Conor Wroble
  • Call routing system
    Patent number: 11349990
    Abstract: Call routing technology can route a current call from a person based on an analysis of call data related to a prior call from the same person. For example, based at least on a customer satisfaction score determined from call data related to a prior call, a call routing server can identify one or more persons to whom a current call from the same person should be routed. Next, the call routing server can route the current call to one of the identified customer service representatives.
    Type: Grant
    Filed: April 1, 2020
    Date of Patent: May 31, 2022
    Assignee: United Services Automobile Association (USAA)
    Inventors: Samantha Sprague, Kelly Condon, Merrill Madsen, Austin Jenkins, Mark Cook, Conor Wroble