Patents by Inventor Micha Catran

Micha Catran has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHOD FOR REAL-TIME MONITORING OF A CONTACT CENTER USING A MOBILE COMPUTER
    Publication number: 20150098561
    Abstract: A system and method is provided for monitoring a contact center in real-time. An overview page may be displayed providing information associated with a plurality of agents in a contact center including real-time status information indicating that one or more of the plurality of agents are currently involved in customer interactions and indicating progress of the interactions. An interaction page may be displayed for a selected one of the customer interactions providing computer-generated information summarizing the customer interaction in real-time. A user may be connected to the customer or agent to intervene in the selected interaction.
    Type: Application
    Filed: November 21, 2013
    Publication date: April 9, 2015
    Applicant: NICE-SYSTEMS LTD.
    Inventors: Yohay ETISON, Micha Catran, Roie Mandler, Maxim Nosko, Ran Liron