Abstract: The current invention relates to a computer-implemented method for determining a category of a request provided by a user by means of a user device; said user device comprising connection means and means for receiving a request description relating to said request from said user; the method comprising a plurality of steps among which: receiving, from said user, said request description, by means of said device; uploading said request description to a server, said server having access to a database comprising a plurality of previously categorized requests each comprising a category and a vocabulary comprising a plurality of word vector representations; identifying, by said server, a plurality of component words belonging to a natural language text string comprised in said request description; obtaining, for at least one of said plurality of component words, an associated word vector representation from said vocabulary; and determining a request vector, based on said at least one obtained word vector representa

Abstract: The current invention relates to a computer-implemented method for determining a category of a request provided by a user by means of a user device; said user device comprising connection means and means for receiving a request description relating to said request from said user; the method comprising a plurality of steps among which: receiving, from said user, said request description, by means of said device; uploading said request description to a server, said server having access to a database comprising a plurality of previously categorized requests each comprising a category and a vocabulary comprising a plurality of word vector representations; identifying, by said server, a plurality of component words belonging to a natural language text string comprised in said request description; obtaining, for at least one of said plurality of component words, an associated word vector representation from said vocabulary; and determining a request vector, based on said at least one obtained word vector representa

Abstract: A computer-implemented method determines a category of a request provided by a user by means of a user device. The user device includes connection means and means for receiving a request description relating to said request from said user. The method includes receiving, from the user, the request description, by means of the device, and uploading the request description to a server. The server has access to a database which includes a number of previously categorized requests each including a category and a vocabulary, which includes a number of word vector representations. The method further includes identifying, by the server, a number of component words belonging to a natural language text string included in the request description; obtaining, for at least one of the component words, an associated word vector representation from the vocabulary, and determining a request vector, based on at least one obtained word vector representation.