Abstract: Aspects of the present invention disclose a method, computer program product, and system for determining a response to a query from a user. The method includes one or more processors receiving a query associated with a software product. The query includes an indication of an error. The method further includes one or more processors determining whether a response to the query is available in an accessible knowledge base. In response to determining that a response to the query is not available, the method further includes one or more processors identifying content in program code of the software product that corresponds to the indicated error of the received query. The method further includes one or more processors determining a response to the query based on the identified content in the program code. The determined response to the query includes diagnostic information corresponding to the indicated error.

Abstract: Provided are techniques for collecting capacity data of virtual machines by leveraging agent data. A list of one or more virtual machines for which capacity data is to be retrieved is obtain from an asset server, where the one or more virtual machines are identified using a licensing measurement. Infrastructure data and hypervisor data are obtained from an infrastructure server. For each of the one or more virtual machines, the infrastructure data and the hypervisor data are used to request, from a capacity scanner on each of the one or more virtual machines, capacity data for that virtual machine. The capacity data for each of the one or more virtual machines is sent to the asset server, and the asset server performs load balancing of software that is to be executed on the one or more virtual machines using the capacity data.

Abstract: A computer-implemented method includes: receiving, by a computing device, a Uniform Resource Locator (URL) from an agent device; extracting, by the computing device, information from the URL; assigning, by the computing device, a ticket to an agent based on the information from the URL and an agent registry; updating, by the computing device and in response to the assigning, a dispatch list; and notifying, by the computing device and in response to the assigning, the agent of the assigning the ticket to the agent.