Abstract: According to one embodiment of the present invention, there is provided apparatus for obtaining resolution information related to an incident report related to a monitored object in an IT infrastructure comprising: an incident report analyser for identifying an object identified in the report relevant to the incident and for identifying for that object an external resolution resource; an incident dispatcher for dispatching at least a portion of the received incident report to the identified external resolution resource; and an incident manager for receiving resolution information concerning the dispatched incident report from the external resource.