Abstract: Embodiments relate to managing multi-level service level agreements (SLAs) in cloud-based networks. A resource managing module can manage resources in the cloud-based networks in response to the detection of one or more triggering events. In embodiments, the triggering events can be changeovers in time periods, or meeting or exceeding thresholds associated with end user operation of the resources in the cloud-based networks. The multi-level SLAs can specify how to adjust the resources in the cloud-based networks in response to the detection of the triggering events. The resource managing module can adjust applicable resources in the cloud-based networks as specified by the multi-level SLAs.

Abstract: A cloud computing environment can be configured to allow third party, user-controlled resources to be included in the pool of resources available in the cloud. The user-controlled resources can include a cloud application to communicate with a cloud management system to coordinate access to the user-controlled resources. The cloud application allows the user to specify the specific set of resources that the cloud can access, such as specific hardware and software resources.

Abstract: Embodiments relate to systems and methods for migrating data between cloud networks via a data distribution service. In aspects, an administrator of a data payload may wish to migrate the data payload from a host cloud network to a target cloud provider to leverage cost, security, redundancy, consolidation, or other advantages. The data distribution service can identify target cloud providers with sets of resources that are capable of hosting the data payload. Further, the data distribution service can determine that the target cloud providers are connected to or capable of being connected to the data distribution service via a set of dedicated communication channels. According to aspects, the data distribution service can receive the data payload from the host cloud network, and transport the data payload to a selected target cloud provider via the set of dedicated communication channels.

Abstract: Embodiments relate to systems and methods for extending a network security platform to a cloud-based network. A set of managed machines, such as personal computers or servers, can be managed by a network security engine. The network security engine can govern access to and operation of the set of managed machines through a set of security policies. According to embodiments, the set of security policies can be sub-divided into a partitioned security class corresponding to a subset of the managed network which is intended to be deployed as a cloud-accessible subset of the overall managed network. The partitioned security class can specify access restrictions for the cloud-accessible subset to receive resources from or provide resources to the external cloud environment. A corporate campus network or other managed network can therefore permit access of the cloud to some or all of its machines, while still maintaining desired local security conditions.

Abstract: Embodiments relate to systems and methods for a cross-cloud vendor mapping service in a dynamic cloud marketplace. The cloud marketplace system receives bids from a user for the provisioning of applications or other software in the cloud, and registers selected provisioning clouds to deliver the requested software. The set of provisioning clouds can be re-selected on a scheduled and/or other ongoing basis, creating a sequence of provisioning clouds. A vendor mapping service can be abstracted and provided external to the cloud marketplace system, and track the user's software usage across the shifting sets of provisioning clouds. The vendor mapping service can aggregate the usage history over time, and generate billing and/or other subscription reports. The cloud marketplace system need only register the user ID, software applications, and/or other subscription data to the vendor mapping service one time, after which the service can track the user's software usage history automatically.

Abstract: An appliance support module can be configured to build software appliances for use in a hosted environment. The appliance support module can be configured to build the hosted appliances based on a request by a user for the hosted appliances. The appliance support module can be configured to receive a request to migrate the hosted appliances to an on-premise system. To migrate the hosted appliance, the appliance support module can be configured to convert the hosted appliances into a format capable of being supported by the on-premise systems.

Abstract: A cloud management system can track the usage of the virtual machines in order to determine the fees associated with the user's subscription to the cloud computing environment. The usage can include the resources consumed to support the virtual machines and can include the utilization of the virtual machines by the user or third parties. The cloud management system can determine the fees charged to the user for utilizing the cloud computing environment based on the tracked usage.

Abstract: A cloud management system can insert a self-management module in virtual machines. The self-management module can be configured to automatically perform management functions on the virtual machine in which it is inserted. The management functions can include activation, suspension, or termination of the virtual machine. The management functions can also include tracking and monitoring the virtual machine. The management functions can also include providing messages to the cloud management system regarding the status and usage of the virtual machine.

Abstract: Embodiments relate to combinatorial optimization of multiple resources across a set of cloud-based networks. In aspects, a set of usage histories can store patterns for users in a host cloud-based network recording the consumption of processor, memory, storage, operating system, application, or other resources subscribed to by the user. The user can be a corporation or other collective user. A deployment engine can identify similar target resources available in a set of target clouds. The engine can receive selection criteria for selecting target clouds for a migration of the user's deployment. In the combinatorial selection, each target cloud can independently supply one or more target resources. The engine can thus identify a series of combinations of target resources and target clouds supplying those resources to discover combinations of target clouds and target resources that can satisfy or optimize the selection criteria, such as cost or others.

Abstract: A record of computing resources for a cloud computing environment and an additional cloud computing environment may be maintained. Available computing resources in the cloud computing environment and the additional cloud computing environment may be determinable from the record of computing resources. A request to instantiate a virtual machine in the cloud computing environment may be received. The virtual machine may be instantiated in the additional cloud computing environment in response to determining that the cloud computing environment lacks the available computing resources and inactive reserve resources to support the virtual machine.

Abstract: A decision system for providing ranked candidate cloud computing environments to customers for migration of subscribed services. The decision system can receive user usage history data and compare parameters of subscribed services on a host cloud to candidate clouds. Based on the comparison, a rank of candidate clouds for migration of the subscribed services can be determined and supplied to the customer.

Abstract: Embodiments relate to systems and methods for managing multi-level service level agreements (SLAs) in cloud-based networks. A resource managing module can manage resources in the cloud-based networks in response to the detection of one or more triggering events. In embodiments, the triggering events can be changeovers in time periods, or meeting or exceeding thresholds associated with end user operation of the resources in the cloud-based networks. The multi-level SLAs can specify how to adjust the resources in the cloud-based networks in response to the detection of the triggering events. The resource managing module can adjust applicable resources in the cloud-based networks as specified by the multi-level SLAs.

Abstract: Embodiments relate to systems and methods for identifying service dependencies in a cloud deployment. In particular, a deployment module can receive usage data from a host cloud comprising data related to end user operation of a set of services in the host cloud as well as service dependencies among the set of services. In embodiments, the deployment module can determine candidate target clouds in which to deploy the set of services. Further, in embodiments, the deployment module can determine whether the candidate target clouds have a capacity to support the set of services, as well as whether services within the candidate target clouds are compatible based on the service dependencies.

Abstract: Embodiments relate to systems and methods for managing third-party application programming interfaces in a collaboration space. A collaboration space, such as a wiki site, can host a set of collaboration tools and resources, including, for example, content tools, communication tools, and other resources for the users of the space. The collaboration space can also incorporate and expose a set of application programming interfaces, such as command and data-passing structures to permit users to invoke third-party applications and/or services from within the wiki site or other collaboration space. The set of applications/services be hosted on a remote server or co-hosted on the collaboration server, and can include, for instance, database, spreadsheet, media content, or other applications or services. The invoked applications/services can return data to the requesting user via the collaboration space. Users can subscribe to different applications and/or services available via the collaboration space.

Abstract: A method, computer program product, and system is described. A communication session transcript is identified. A chat session input is received. The chat session input is associated with an inactive portion of the communication session transcript. The chat session input is provided to a recipient, in context with the inactive portion of the communication session transcript.

Abstract: Embodiments relate to systems and methods for the delivery of user-controlled resources in cloud environments via a resource specification language wrapper. In embodiments, the user of a client machine may wish to contribute resources from that machine to a cloud-based network via a network connection over a limited or defined period. To expose the user-controlled resources to one or more clouds for use the user may transmit a contribution request encoding the user-controlled resources in a specification language wrapper, such as an XML (extensible markup language) wrapper. The specification language wrapper can embed the set of user-controlled resources, such as processor time, memory, and/or other resources, in an XML or other format to transmit to a marketplace engine which can place the set of user-controlled resources into a resource pool, for selection by marketplace clouds. The specification language wrapper can indicate access controls or restrictions on the contributed resources.

Abstract: A cloud management system can be configured to monitor and allocate resources of a cloud computing environment. The cloud management system can be configured to receive a request to instantiate a virtual machine. In order to instantiate the virtual machine, the cloud management system can be configured to determine the current resource usage and available resources of the cloud in order to allocate resources to the requested virtual machine. The cloud management system can be configured to scale the resources of the cloud in the event that resources are not available for a requested virtual machine.

Abstract: A system and method include determining, by a processing device, a first duration of usage of a hardware resource on which a virtual machine is instantiated in a cloud, determining, by the processing device from the virtual machine on the cloud, a second duration of usage of a software resource that is utilized by a user on the virtual machine, the software resource comprising at least part of an operating system, and calculating, by the processing device, a usage of the cloud by the user in view of the first duration and the second duration.

Abstract: Embodiments relate to systems and methods for managing application programming interfaces in a collaboration space. A collaboration space, such as a wiki site, can host a set of collaboration tools and resources, including, for example, content tools, communication tools, and other resources for the users of the space. The collaboration space can also incorporate and expose a set of application programming interfaces, such as command and data-passing structures to permit users to invoke applications and/or services from within the wiki site or other collaboration space. The set of applications/services be hosted on a remote server or co-hosted on the collaboration server, and can include, for instance, database, spreadsheet, media content, or other applications or services. The invoked applications/services can return data to the requesting user via the collaboration space. Users can subscribe to different applications and/or services available via the collaboration space.

Abstract: Embodiments relate to systems and methods for embedding a cloud-based resource request in a specification language wrapper. In embodiments, a set of applications and/or a set of appliances can be registered to be instantiated in a cloud-based network. Each application or appliance can have an associated set of specified resources with which the user wishes to instantiate those objects. For example, a user may specify a maximum latency for input/output of the application or appliance, a geographic location of the supporting cloud resources, a processor throughput, or other resource specification to instantiate the desired object. According to embodiments, the set of requested resources can be embedded in a specification language wrapper, such as an XML object. The specification language wrapper can be transmitted to a marketplace to seek the response of available clouds which can support the application or appliance according to the specifications contained in the specification language wrapper.