Patents by Inventor Michael A. Higgins

Michael A. Higgins has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240134895
    Abstract: Methods, computer systems, and apparatus, including computer programs encoded on computer storage media, for search and ranking legal document. The system obtains a transcript of a legal interaction, and displays the transcript via a user interface. The system further generates a query parameter based on the transcript, and transmits the query parameter to a database search engine The system receives a list of documents retrieved by the database search engine corresponding to the query parameter, and for each document in the list of documents, generates a respective feature representation.
    Type: Application
    Filed: February 28, 2022
    Publication date: April 25, 2024
    Inventors: Michael Okerlund, Milena Higgins
  • Publication number: 20240056385
    Abstract: A switch architecture for a data-driven intelligent networking system is provided. The system can accommodate dynamic traffic with fast, effective congestion control. The system can maintain state information of individual packet flows, which can be set up or released dynamically based on injected data. Each flow can be provided with a flow-specific input queue upon arriving at a switch. Packets of a respective flow are acknowledged after reaching the egress point of the network, and the acknowledgement packets are sent back to the ingress point of the flow along the same data path. As a result, each switch can obtain state information of each flow and perform flow control on a per-flow basis.
    Type: Application
    Filed: October 23, 2023
    Publication date: February 15, 2024
    Inventors: Abdulla M. Bataineh, Jonathan Paul Beecroft, Thomas L. Court, Anthony M. Ford, Edwin L. Froese, David Charles Hewson, Joseph Kopnick, Andrew Kopser, Duncan Roweth, Gregory Faanes, Michael Higgins, Timothy J. Johnson, Trevor Jones, James Reinhard, Edward J. Turner, Steven L. Scott
  • Patent number: 11888792
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically routing messages having multiple intents between bots and terminal devices during communication sessions configured with multi-channel capabilities.
    Type: Grant
    Filed: October 18, 2022
    Date of Patent: January 30, 2024
    Assignee: LIVEPERSON, INC.
    Inventors: Michael Higgins, Xi Chen, Chuqinh He, Ender Ricart
  • Patent number: 11876757
    Abstract: Disclosed embodiments provide a framework to assist bot managers and builders in identifying particular friction points between bots and customers to allow for real-time identification of bot conversation issues and to train bots to improve conversation flows. Conversation data is processed using machine learning models to detect bot states within conversations and calculate a Meaningful Automated Connection Score (MACS) for these conversations. The MACS for a conversation is provided to bot builders to allow the bot builders to identify friction points and update bots accordingly.
    Type: Grant
    Filed: October 5, 2022
    Date of Patent: January 16, 2024
    Assignee: LIVEPERSON, INC.
    Inventors: Michael Higgins, Akshay Hazare, Andrew Maurer, Matthew Dunn, George Bonev
  • Patent number: 11851037
    Abstract: A pedal brake assembly comprises a master cylinder block defining a bore extending along a center axis. At least one brake piston is slidably disposed in the bore. A push rod, having a body portion and an end portion, extends between a first end and a second end. The second end is coupled to a brake pedal. A housing defines a channel for receiving the push rod. An actuator couples to the at least one brake piston. The body portion is slidably disposed in the channel. The end portion is in an abutment relationship with the housing and defines a hole extending from the first end to the body portion. A plunger is slidably disposed in the end portion for engaging the at least one brake piston whereby the push rod and the actuator are independently movable along the center axis.
    Type: Grant
    Filed: December 30, 2020
    Date of Patent: December 26, 2023
    Assignee: BWI (SHANGHAI) CO., LTD.
    Inventors: Efrem Endale Ayichew, Eric Michael Higgins
  • Publication number: 20230410123
    Abstract: An intent confusion evaluation engine receives conversation data corresponding to conversations between customers and agents. The engine evaluates annotations in the conversation data corresponding to intents identified from messages exchanged between customers and agents to determine levels of confusion amongst different intents. Based on these levels of confusion, the engine creates a graphical representation that illustrates the various intents and the level of confusion between different pairings of intents for the set of conversations. If an update is provided to the annotations, the graphical representation is updated dynamically and in real-time to provide updated levels of confusion amongst the various intents in accordance with the update.
    Type: Application
    Filed: May 2, 2023
    Publication date: December 21, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Matthew Dunn, Michael Higgins
  • Patent number: 11818037
    Abstract: A switch architecture for a data-driven intelligent networking system is provided. The system can accommodate dynamic traffic with fast, effective congestion control. The system can maintain state information of individual packet flows, which can be set up or released dynamically based on injected data. Each flow can be provided with a flow-specific input queue upon arriving at a switch. Packets of a respective flow are acknowledged after reaching the egress point of the network, and the acknowledgement packets are sent back to the ingress point of the flow along the same data path. As a result, each switch can obtain state information of each flow and perform flow control on a per-flow basis.
    Type: Grant
    Filed: March 23, 2020
    Date of Patent: November 14, 2023
    Assignee: Hewlett Packard Enterprise Development LP
    Inventors: Abdulla M. Bataineh, Jonathan P. Beecroft, Thomas L. Court, Anthony M. Ford, Edwin L. Froese, David Charles Hewson, Joseph G. Kopnick, Andrew S. Kopser, Duncan Roweth, Gregory Faanes, Michael Higgins, Timothy J. Johnson, Trevor Jones, James Reinhard, Edward J. Turner, Steven L. Scott, Robert L. Alverson
  • Publication number: 20230301663
    Abstract: The invention relates to a surgical guide for receiving and guiding a surgical instrument performing a bone osteotomy, the guide including a body, at least one cutting channel extending in length along the first body face and extending through the body, the cutting channel having a discrete length such that the channel is bounded by the first and second body faces through which it extends, two or more apertures adapted to receive a fixation device, the guide including one or more elongate arms or arm assemblies directly or indirectly connected to and extending from one side wall of the body. The guide may be used in canine tibial plateau levelling osteotomy and other orthopedic or surgical procedures. Also described are methods for use of the guide.
    Type: Application
    Filed: July 30, 2021
    Publication date: September 28, 2023
    Applicant: Ossability Limited
    Inventors: Seamus John TREDINNICK, Brent Michael HIGGINS
  • Patent number: 11676156
    Abstract: An intent confusion evaluation engine receives conversation data corresponding to conversations between customers and agents. The engine evaluates annotations in the conversation data corresponding to intents identified from messages exchanged between customers and agents to determine levels of confusion amongst different intents. Based on these levels of confusion, the engine creates a graphical representation that illustrates the various intents and the level of confusion between different pairings of intents for the set of conversations. If an update is provided to the annotations, the graphical representation is updated dynamically and in real-time to provide updated levels of confusion amongst the various intents in accordance with the update.
    Type: Grant
    Filed: May 24, 2022
    Date of Patent: June 13, 2023
    Assignee: LIVEPERSON, INC.
    Inventors: Matthew Dunn, Michael Higgins
  • Publication number: 20230176556
    Abstract: Systems and methods are described for training a model for detecting manufacturing anomalies. A test response parameter is identified at a computing device, and a first plurality of component waveforms associated with the test response parameter are received at the computing device. Each waveform of the plurality of waveforms comprises a plurality of datapoints. A model is generated at the computing device, and the model is trained at the computing device and on the first plurality of component waveforms, thereby generating one or more parameters associated with the model. A second plurality of component waveforms associated with the test response parameter is received, and the trained model is accessed. It is indicated using the trained model, whether any of the second plurality of component waveforms comprises an anomaly. For each indicated waveform, the indicated waveform is reviewed and, for each reviewed waveform not comprising an anomaly, the waveform is labelled.
    Type: Application
    Filed: December 8, 2021
    Publication date: June 8, 2023
    Inventors: Andreas Billstein, Illa Kesten-Kuehne, Hessel van Dijk, Michael Higgins
  • Publication number: 20230143863
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically routing messages having multiple intents between bots and terminal devices during communication sessions configured with multi-channel capabilities.
    Type: Application
    Filed: October 18, 2022
    Publication date: May 11, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Michael Higgins, Xi Chen, Chuqinh He, Ender Ricart
  • Publication number: 20230129324
    Abstract: The present disclosure relates generally to facilitating two-way communications. One example involves receiving input data as part of a two-way communication session associated with a plurality of bots, accessing confidence scores from the bots. Mapped scores are then generated for the plurality of bots from the confidence scores using a bot score mapper. A selected bot is identified using the mapped scores, and the two-way communication session is facilitated using the selected bot. Further, techniques are provided to track performance of the selected bot and dynamically updated mapping adjustments in the bot score mapper using feedback and machine learning systems.
    Type: Application
    Filed: September 29, 2022
    Publication date: April 27, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Michael Higgins, Matthew Dunn
  • Publication number: 20230122872
    Abstract: Disclosed embodiments provide a framework to assist bot managers and builders in identifying particular friction points between bots and customers to allow for real-time identification of bot conversation issues and to train bots to improve conversation flows. Conversation data is processed using machine learning models to detect bot states within conversations and calculate a Meaningful Automated Connection Score (MACS) for these conversations. The MACS for a conversation is provided to bot builders to allow the bot builders to identify friction points and update bots accordingly.
    Type: Application
    Filed: October 5, 2022
    Publication date: April 20, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Michael Higgins, Akshay Hazare, Andrew Maurer, Matthew Dunn, George Bonev
  • Patent number: 11613239
    Abstract: A pressure supply unit for a brake system including a booster body that defines an axially extending cylinder. A piston is slideable within the cylinder. The piston defines a bore that receives a spindle. The spindle is rotationally fixed and axially moveable for providing the axial movement of the piston. A motor is positioned about the spindle and is configured to axially translate the spindle and piston. A ball and socket joint connects the piston and spindle while accommodating pivoting movement of the spindle. The ball and socket joint includes a ball at a front end of the spindle and a socket in the bore of the piston which receives the ball.
    Type: Grant
    Filed: June 12, 2021
    Date of Patent: March 28, 2023
    Assignee: BWI (SHANGHAI) CO., LTD.
    Inventors: Trevor Matthew Schlangen, Eric Michael Higgins, David Fredrick Reuter, Brian Marc D'Amico, Frank Gerard Pirrello, Anthony Vincent Pesarek
  • Publication number: 20220396255
    Abstract: A pressure supply unit for a brake system including a booster body that defines an axially extending cylinder. A piston is slideable within the cylinder. The piston defines a bore that receives a spindle. The spindle is rotationally fixed and axially moveable for providing the axial movement of the piston. A motor is positioned about the spindle and is configured to axially translate the spindle and piston. A ball and socket joint connects the piston and spindle while accommodating pivoting movement of the spindle. The ball and socket joint includes a ball at a front end of the spindle and a socket in the bore of the piston which receives the ball.
    Type: Application
    Filed: June 12, 2021
    Publication date: December 15, 2022
    Inventors: Trevor Matthew SCHLANGEN, Eric Michael HIGGINS, David Fredrick REUTER, Brian Marc D'AMICO, Frank Gerard PIRRELLO, Anthony Vincent PESAREK
  • Patent number: 11522818
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically routing messages having multiple intents between bots and terminal devices during communication sessions configured with multi-channel capabilities.
    Type: Grant
    Filed: September 15, 2021
    Date of Patent: December 6, 2022
    Assignee: LIVEPERSON, INC.
    Inventors: Michael Higgins, Xi Chen, Chuqinh He, Ender Ricart
  • Publication number: 20220374728
    Abstract: Disclosed embodiments provide a framework for intent discovery based on user input and execution of processes based on the discovered intents. An intent processing system provides, via an interface, a graphical representation of different intent clusters corresponding to different intents. An intent cluster includes a set of intent terms and/or phrases that can be used to submit a request or issue that is associated with an intent. As a user selects intent terms and/or phrases from an intent cluster via the interface, the intent processing system can identify actions that can be performed to address the user's request or issue.
    Type: Application
    Filed: May 20, 2022
    Publication date: November 24, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Matthew Dunn, Michael Higgins
  • Publication number: 20220374909
    Abstract: An intent confusion evaluation engine receives conversation data corresponding to conversations between customers and agents. The engine evaluates annotations in the conversation data corresponding to intents identified from messages exchanged between customers and agents to determine levels of confusion amongst different intents. Based on these levels of confusion, the engine creates a graphical representation that illustrates the various intents and the level of confusion between different pairings of intents for the set of conversations. If an update is provided to the annotations, the graphical representation is updated dynamically and in real-time to provide updated levels of confusion amongst the various intents in accordance with the update.
    Type: Application
    Filed: May 24, 2022
    Publication date: November 24, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Matthew Dunn, Michael Higgins
  • Patent number: 11496422
    Abstract: Disclosed embodiments provide a framework to assist bot managers and builders in identifying particular friction points between bots and customers to allow for real-time identification of bot conversation issues and to train bots to improve conversation flows. Conversation data is processed using machine learning models to detect bot states within conversations and calculate a Meaningful Automated Connection Score (MACS) for these conversations. The MACS for a conversation is provided to bot builders to allow the bot builders to identify friction points and update bots accordingly.
    Type: Grant
    Filed: December 21, 2021
    Date of Patent: November 8, 2022
    Assignee: LIVEPERSON, INC.
    Inventors: Michael Higgins, Akshay Hazare, Andrew Maurer, Matthew Dunn, George Bonev
  • Patent number: 11489739
    Abstract: The present disclosure relates generally to facilitating two-way communications. One example involves receiving input data as part of a two-way communication session associated with a plurality of bots, accessing confidence scores from the bots. Mapped scores are then generated for the plurality of bots from the confidence scores using a bot score mapper. A selected bot is identified using the mapped scores, and the two-way communication session is facilitated using the selected bot. Further, techniques are provided to track performance of the selected bot and dynamically updated mapping adjustments in the bot score mapper using feedback and machine learning systems.
    Type: Grant
    Filed: December 28, 2021
    Date of Patent: November 1, 2022
    Assignee: LIVEPERSON, INC.
    Inventors: Michael Higgins, Matthew Dunn