Abstract: Provided is a method, system, and program for providing information on users of wireless devices in a database to a personal information manager of one user wireless device. Records are maintained for users of wireless devices within the database. For at least one shadowed user, a list of others users tracking the shadowed user is maintained in the database. A determination is made, for each shadowed user, whether a modification was made to one database record for the shadowed user. For each user on the list of each shadowed user, information is transmitted to the wireless device of the user on the list indicating the shadowed user and the determined modification made with respect to the database record of the shadowed user. The transmitted information is displayed at the wireless device receiving the transmitted information.

Abstract: A method, system, and program for managing failover of J2EE compliant middleware in a high availability system are provided. A primary node and a secondary node each run the same J2EE compliant middleware stack comprising layers including a load balancer, a web server, a web application server, a message control server, a monitoring server, and a database control server. In the primary node, all layers are active. In the secondary node, part of the layers are active and part of the layers are in standby. A data replication partition shared between the primary node and the secondary node includes persistent resource data accessible to a selection of the layers of the primary node.

Abstract: A method, system, and program for allowing callers to adjust in position within a hold queue are provided. An advancement token earned by a caller while waiting in a hold queue is detected. The advancement token is stored for redemption in a future call by the caller according to an authenticated identifier for the caller, wherein future redemption of the advancement token will cause adjustment of a waiting position. In particular, a caller in the call hold queue may earn advancement tokens by answering questions posed by other callers in the call hold queue, where the questions are answered in a manner such that the other callers do not need additional aid from a representative. In addition, a caller may redeem advancement tokens earned in a previous hold queue while waiting in current hold queue, where the redeemable advancement tokens are accessible across multiple call centers according to the caller identification.

Abstract: A system and method of controlling copying of documents. The method includes optically capturing a document. At least one object of the captured document is recognized. A content output is determined based on the recognized object and at least one output rule. The content output is provided based on the determination.

Abstract: A method, system, and program are provided for consumer representation rendering with selected merchandise. At least one computing system, in a network or stand-alone environment, accesses a consumer representation, wherein the consumer representation comprises a three dimensional model rendered to depict a consumer appearance and movement in each frame of a captured video stream and specified by a selection of sizing measurements detected from a scan of a consumer body shape. The computing system selects at least one merchandise item from among multiple merchandise items each with separate merchandise characteristics. In particular, the computing system selects the merchandise item of a size selected to fit the selection of sizing measurements for the consumer.

Abstract: A method, system, and program for origin device initiated callee identification are provided. At an origin device, a voice utterance of a callee is detected from a destination device. A callee identity associated with the voice utterance is identified at the origin device, such that the callee identity is transmittable as an authenticated identity of the callee for a call. A caller may select whether to continue a call dependent upon whether the callee identity is preferable. In addition, an intermediary device may receive the callee identity and specify services available during the call according to the callee identity.

Abstract: A method, system, and program for estimating hold queue wait times are provided. Call times are individually estimated for multiple calls within a call center. In particular, call times may be estimated according to representative profiles, caller profiles, and current caller activity of the multiple calls within the call center. The identity of each caller may be authenticated and a caller profile accessed from a central server according to authenticated caller identities. The central server may be accessible to multiple call centers, where each call centers accesses and updates caller profiles according to a single caller identifier for each caller. In addition, call times estimates and factors utilized to calculate call time estimates may be output to a caller, preferably according to an output interface specified by the caller in the caller profile.

Abstract: A system and method provides a detailed edit schedule for a user's recording device, such as a digital video recorder. The detailed edit schedule can be provided over a network by the user's DVR service provider, or can be provided from a third party. The detailed edit schedule describes various segments that occur within the program. This information is used by a digital video recorder to identify program segments of interest to the user. When program segments are identified, the individual segments are recorded rather than recording the entire program. The program segments can also include commercials matching the user's interests. The DVR keeps track of scenes that the user records and sends the information, along with the user's demographic information, back to the DVR service provider for creating reports for sponsors showing which commercials and program segments were watched or recorded by different groups of people.

Abstract: A method, system, and program for time based regulation of access to callees are provided. An authenticated identity of a caller placing a call is preferably detected. Then, a communication link from the caller to a callee is only attempted if the authenticated identity of the caller is allowed access to the callee according to a schedule associated with an identity of the callee.

Abstract: A method, system and program for specifying message outputs in a messaging session are provided. A message entry is received in association with a particular topic from among multiple available topics from a particular user from among multiple users participating in a messaging session. Output attributes are assigned to the message entry according to receiving user specified output preferences for the particular topic individually specified by each of the receiving users participating in the messaging session, such that output of the message entry is uniquely specified for each of the receiving users participating.

Abstract: A system and method for mining data from stored telephone conversations is provided. Users request advanced data processing on the recorded data, either on the live data stream or the data in storage. Processes search the recorded data for keywords and phrases that the user provides the PTR. User can also request more sophisticated analysis of the recorded data for deeper contextual meaning of the conversations. Context information may include identifying the users, the locations and times referred to by the users during the conference, etc. Additional searches related to the obtained information are performed and the extracted information is compared to similar information obtained from previous meetings. Voice inflections and any emotional stress present in the voices of the users can also be detected and added to the collected information. Search terms can also be highlighted in the results.

Abstract: A method, system and program for specifying message outputs in a messaging session are provided. A message entry is received in association with a particular topic from among multiple available topics from a particular user from among multiple users participating in a messaging session. Output attributes are assigned to the message entry according to receiving user specified output preferences for the particular topic individually specified by each of the receiving users participating in the messaging session, such that output of the message entry is uniquely specified for each of the receiving users participating.

Abstract: A method for presenting content from the page in a distributed database. In a preferred embodiment, a server receives a request from a client for a page from the database wherein the page has a plurality of links to linked pages in the database. The server retrieves the page and generates a set of thumbnails of the linked pages in the database. The server then sends the page and the set of thumbnails to the client.

Abstract: A method, system, and program for intermediary device initiated callee identification are provided. A trusted telephone network detects a call receipt connection from a destination device. The trusted telephone network then brokers a connection between the destination device and an external server enabled to perform a callee identity authentication service. A voice utterance for a callee is received at the external server from the destination device. The server authenticates a callee identity associated with the voice utterance and transfer the authenticated callee identity to the trusted telephone network. The trusted telephone network then specifies services available for the call according to a callee profile for the authenticated caller identity.

Abstract: An asynchronous execution process to allow a compiler or interpreter to recognize code elements that may be executed out of order and to create a light weight thread for execution of the code element. This light weight thread may be executed on another processor in a multiprocessing environment. An “async” keyword is included in a language to indicate that a statement may be executed asynchronously with respect to the other statements at the same nesting level. The “async” keyword may also be used to modify the declaration of a function to indicate that it is safe to run the affected method out of order with other statements in a block. An “async_end” keyword is included in a language to indicate that asynchronous execution of a statement, block of code, or method must be complete before the next statement, block of code, or method may be executed.

Abstract: A method, system, and program for billing a caller for use of an origin device are provided. Usage, of at least one measurable element of a telephony device by an identified individual, is tracked, where the identified individual is distinct from an owner of the origin telephony device. A tariff for the tracked usage is transferred to an intermediary device. The intermediary device charges the tariff according to a billing plan for the identified individual, such that the owner is compensated for use of at least one measurable element of the owner's telephony device. Measurable elements may include the time the telephony device is in the identified individual's possession, the battery usage, and usage of the address book.

Abstract: A method, system, and program providing identification usage fraud protection are provided. A context for a use of an identification via a communication line is detected at a fraud protection service. The context for use of the identification is analyzed in view of multiple previous uses of the identification. A level of suspicion of fraudulent use of the identification is specified according to the analysis of the context. Depending on the level of suspicion, further use of the identification may require additional authentication or may be barred. The identification may include a user name, an account number, a password, or other identifier that may be utilized to represent an individual in accessing products and services.

Abstract: A method, system, and program for automatically adjusting window representations based on activity are provided. Current activity of a window element displayed within a graphical interface is detected. A representation of the window element is automatically adjusted within the display area to reflect current activity of the window element, such that the representation of the window element is graphically represented. In particular, the window element representation may include a minimized icon or an open window. Further, window element activity may include use of the window element, adjustments to the transparency of the window element representation or current resource usage associated with the window element.

Abstract: A method, system, and program for promoting use of experts to callers waiting within a hold queue are provided. First, use of experts by callers waiting in a hold queue is promoted by offering callers an incentive to speak to an expert while waiting to speak with an official representative. The caller continues to progress in the hold queue while speaking with an expert. In addition, the caller may receive an additional adjustment in the hold queue, a financial incentive, and a rewards points incentive, for interacting with an expert while holding. Second, use of experts by callers waiting in a hold queue is promoted by authenticating the identity of third party experts, in order to verify that an expert has the skills needed to help a caller and to provide the caller with the identity of the expert for accountability.

Abstract: A method, system, and program for sampling responses to communication content for use in analyzing reaction responses to other communications are provided. Responses specified by a user to varying portions of the content of a communication are gathered. These specified responses are then stored in a database according to the types of content responded to, wherein the stored responses are then accessible for use in determining reaction responses by the user in another communication comprising at least one of the types of content. In particular, the communication may include sample content to which a response is requested. Further, the communication may include a proposed communication or a transmitted communication.