Abstract: A graphical user interface (GUI) on a display of an electronic device visually presents to a user a group of voice bundles that are available for use on the electronic device. Each voice bundle includes a software application for performing a call flow that includes a sequence of prompt instructions and grammar instructions executable to result in a simulated multi-step spoken interaction between the electronic device and the user. An input is received from the user entered through the GUI indicating a selection of a voice bundle from the group of voice bundles. In response to the input, a remote server is identified that stores the selected voice bundle. Network communications is established between the electronic device and the remote server. The selected voice bundle is located on the remote server. A copy of the selected voice bundle is downloaded from the remote server onto the electronic device.

Abstract: A method of providing a verbal dialog interface for a caller to an automated self-service “how to use” call system. The method uses a combination of natural language and directed dialog techniques to permit callers to hear instructions through three paths: by saying the name of a topic, by selecting the topic from a menu, or by describing the topic. A playback feature permits the caller to control the pace of presentation of the dialog. Partitioning of the dialog into modules ensures that the caller remains on track during the dialog.