Patents by Inventor Michael B. Crane

Michael B. Crane has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interactive computerized communications systems with voice input and output
    Patent number: 4866756
    Abstract: A computerized system (10) and method for collecting input information from a person connected by telephone (14) to the computerized system (10). The system (10) calls up predetermined audio information to establish a dialogue with the person. An operator (62) dynamically reviews the ongoing dialogues and can modify the set of audio information being used. The system (10) analyzes the correctness of the person's input information and can request correction of the information or disconnect the person if a predetermined weighted error count is also exceeded. The person's input information also provides important sales information such as the relationship between the number of sales and the degree of operator involvement with the dialogue, the time of day, week or season of the dialogue and the time required to complete the dialogue.
    Type: Grant
    Filed: April 19, 1988
    Date of Patent: September 12, 1989
    Assignee: Call It Co.
    Inventors: Michael B. Crane, Neil W. Sullivan
  • Interactive computerized communications systems with voice input and output
    Patent number: RE34587
    Abstract: A computerized system (10) and method for collecting input information from a person connected by telephone (14) to the computerized system (10). The system (10) calls up predetermined audio information to establish a dialogue with the person. An operator (62) dynamically reviews the ongoing dialogues and can modify the set of audio information being used. The system (10) analyzes the correctness of the person's input information and can request correction of the information or disconnect the person if a predetermined weighted error count is also exceeded. The person's input information also provides important sales information such as the relationship between the number of sales and the degree of operator involvement with the dialogue, the time of day, week or season of the dialogue and the time required to complete the dialogue.
    Type: Grant
    Filed: September 11, 1991
    Date of Patent: April 19, 1994
    Assignee: Call-It Co.
    Inventors: Michael B. Crane, Neil W. Sullivan, deceased