Abstract: Generally speaking, systems, methods and media for managing an application usage metering system are disclosed. Embodiments of the method may include initiating discovery agents for one or more server resources and interrogating by the discovery agents the one or more server resources to discover a plurality of discrete server processes and associated discovery data for each process. Embodiments may also include collecting discovery data for the discovered discrete server processes in a centralized repository and mapping one or more of the processes to an application and a customer based on the collected discovery data. Further embodiments may also include performing an administrative function based on the mapped discrete server processes, such as generating a customer bill, generating a report based on the mapped discrete server processes, assigning a customer to a process, or changing a status of a discrete server process.

Abstract: Disclosed are a tool, a method, and a computer program for suppressing events. The tool comprises a database having a resource table, a batch loader interface for creating or updating said resource table, and a web based user interface to said database. The event suppression tool further comprises a batch interface to receive data about planned activities and affected resources; and code for creating suppression activity windows from said data and said resource table, and for suppressing from said user interface, new events that fall within said activity windows. The preferred embodiment of the invention allows temporarily suppressing various actions for events received for certain resources during specified times.

Abstract: Generally speaking, systems, methods and media for managing an application usage metering system are disclosed. Embodiments of the method may include initiating discovery agents for one or more server resources and interrogating by the discovery agents the one or more server resources to discover a plurality of discrete server processes and associated discovery data for each process. Embodiments may also include collecting discovery data for the discovered discrete server processes in a centralized repository and mapping one or more of the processes to an application and a customer based on the collected discovery data. Further embodiments may also include performing an administrative function based on the mapped discrete server processes, such as generating a customer bill, generating a report based on the mapped discrete server processes, assigning a customer to a process, or changing a status of a discrete server process.