Patents by Inventor Michael Berke
Michael Berke has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9350808Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: January 19, 2015Date of Patent: May 24, 2016Assignees: ALCATEL LUCENT, GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Publication number: 20150201021Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: ApplicationFiled: January 19, 2015Publication date: July 16, 2015Applicants: Genesys Telecommunications Laboratories, Inc., Alcatel LucentInventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 8971216Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: March 7, 2006Date of Patent: March 3, 2015Assignees: Alcatel Lucent, Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 8770027Abstract: The invention relates to a nondestructive ultrasonic test method in which at least one ultrasonic pulse is emitted into a workpiece under test by at least one ultrasonic transmitter (3), the ultrasonic pulse is reflected on boundary surfaces within the workpiece, the reflected ultrasound is received by at least one ultrasonic receiver (2), and the associated signals are evaluated, the ultrasound penetrating a damping block (4) that is arranged between the workpiece and the transmitter or receiver.Type: GrantFiled: September 7, 2009Date of Patent: July 8, 2014Assignee: GE Sensing & Inspection Technologies GmbHInventors: York Oberdoerfer, Michael Berke, Wolf-Dietrich Kleinert, Jerome Poirier, Sascha Schieke
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Patent number: 8739630Abstract: The invention relates to a nondestructive ultrasonic test method in which at least one ultrasonic pulse is emitted into a workpiece under test by means of at least one ultrasonic transmitter (3), the ultrasonic pulse is reflected on boundary surfaces within the workpiece, the reflected ultrasound is received by at least one ultrasonic receiver (2), and the associated signals are evaluated, the ultrasound penetrating a damping block (4) that is arranged between the workpiece and the transmitter or receiver.Type: GrantFiled: September 7, 2009Date of Patent: June 3, 2014Assignee: GE Sensing & Inspection TechnologyInventors: York Oberdoerfer, Michael Berke, Wolf-Dietrich Kleinert, Jerome Poirier, Sascha Schieke
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Publication number: 20110247417Abstract: The invention relates to a nondestructive ultrasonic test method in which at least one ultrasonic pulse is emitted into a workpiece under test by means of at least one ultrasonic transmitter (3), the ultrasonic pulse is reflected on boundary surfaces within the workpiece, the reflected ultrasound is received by at least one ultrasonic receiver (2), and the associated signals are evaluated, the ultrasound penetrating a damping block (4) that is arranged between the workpiece and the transmitter or receiver.Type: ApplicationFiled: September 7, 2009Publication date: October 13, 2011Applicant: GE SENSING & INSPECTION TECHNOLOGIES GMBHInventors: York Oberdoerfer, Michael Berke, Wolf-Dietrich Kleinert, Jerome Poirier, Sascha Schieke
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Publication number: 20110239768Abstract: The invention relates to a nondestructive ultrasonic test method in which at least one ultrasonic pulse is emitted into a workpiece under test by means of at least one ultrasonic transmitter (3), the ultrasonic pulse is reflected on boundary surfaces within the workpiece, the reflected ultrasound is received by at least one ultrasonic receiver (2), and the associated signals are evaluated, the ultrasound penetrating a damping block (4) that is arranged between the workpiece and the transmitter or receiver.Type: ApplicationFiled: September 7, 2009Publication date: October 6, 2011Applicant: GE SENSING & INSPECTION TECHNOLOGIES GMBHInventors: Michael Berke, Wolf-Dietrich Kleinert, York Oberdoerfer, Jerome Poirier, Sascha Schieke
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Patent number: 7779067Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: February 11, 2004Date of Patent: August 17, 2010Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 7240554Abstract: The invention relates to a method for determining the size of a fracture (26) in a workpiece (20), in particular the depth of a fracture (26) in said workpiece (20), by means of the ultrasound pulse method, comprising the following method steps: a workpiece (20), with a front surface (22) and a back surface (24), having a fracture (26), extending from the back surface (24) and an angle test head (28) is applied to the front face (22), transmits ultrasound pulses at an angle alpha into the workpiece (20) and receives echoes from said pulse, the angle test head (28) is moved at least once over the fracture (26), such that the radiation beam (46) from the angle test head (28) completely covers the fracture (26), the received echo signals are digitized and stored in a memory (40) as variable pairs of echo signal versus runtime, the variable pairs form a value upwardly defined by an envelope (48) and the dimension of the fracture (26) is determined from the width of the envelope (48) at a given partial amplitude aType: GrantFiled: September 29, 2003Date of Patent: July 10, 2007Assignee: GE Inspection Technologies Systems GmbHInventor: Michael Berke
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Publication number: 20060230831Abstract: The invention relates to a method for determining the size of a fracture (26) in a workpiece (20), in particular the depth of a fracture (26) in said workpiece (20), by means of the ultrasound pulse method, comprising the following method steps: a workpiece (20), with a front surface (22) and a back surface (24), having a fracture (26), extending from the back surface (24) and an angle test head (28) is applied to the front face (22), transmits ultrasound pulses at an angle alpha into the workpiece (20) and receives echoes from said pulse, the angle test head (28) is moved at least once over the fracture (26), such that the radiation beam (46) from the angle test head (28) completely covers the fracture (26), the received echo signals are digitised and stored in a memory (40) as variable pairs of echo signal versus runtime, the variable pairs form a value upwardly defined by an envelope (48) and the dimension of the fracture (26) is determined from the width of the envelope (48) at a given partial amplitude aType: ApplicationFiled: September 29, 2003Publication date: October 19, 2006Inventor: Michael Berke
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Patent number: 7120700Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: February 28, 2005Date of Patent: October 10, 2006Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 7039857Abstract: A programming application for creating an Interactive Multimedia Application (IMA) which includes access to and rendering of multimedia files stored in a data repository has first selectable software modules providing functionality for an Interactive Multimedia Application other than access to and rendering of the multimedia files, and at least one selectable Interactive Multimedia Viewer (IMV) software module including a code set adapted to access and render media code from multimedia files stored in a data repository and an editable layer allowing a programmer to program limitations limiting access by the IMV to preselected media files. In the programming application the programmer, by selecting, including, and editing software modules the programmer is enabled to create the IMA. IVRs may access and render code of one multimedia type or more than one type, and are adapted to interact with other software modules in an application.Type: GrantFiled: October 28, 1998Date of Patent: May 2, 2006Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 6910072Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: March 20, 2003Date of Patent: June 21, 2005Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 6874119Abstract: An Interaction Object Model (IOM) Interface to a data repository includes objects representing files in the data repository; standardized information about each file, the information associated in the IOM with each object, and an updating interface communicating with the data repository, keeping objects conformal with the files in the data repository. An interaction interface to system function modules requiring data associated with the files in the data repository is provided, wherein through the interaction interface the system function modules are enabled to retrieve required data from the IOM without accessing the data files in the data repository directly. A principle use is in a multimedia call center, storing text and non-text transactions of the call center.Type: GrantFiled: October 29, 1998Date of Patent: March 29, 2005Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Publication number: 20040169675Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: ApplicationFiled: February 11, 2004Publication date: September 2, 2004Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 6718366Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: February 11, 2002Date of Patent: April 6, 2004Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Publication number: 20030179729Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: ApplicationFiled: March 20, 2003Publication date: September 25, 2003Inventors: Christopher Clemmett MacLeod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Patent number: 6539419Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: GrantFiled: October 24, 2001Date of Patent: March 25, 2003Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Publication number: 20020095462Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: ApplicationFiled: February 11, 2002Publication date: July 18, 2002Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
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Publication number: 20020055853Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.Type: ApplicationFiled: October 24, 2001Publication date: May 9, 2002Inventors: Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A. Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff