Abstract: A multi-function device (MFD) (100) configured to provide real-time help feedback to a user, comprising: one or more MFD sensors (390) configured to obtain MFD sensor data; a processor (320) configured to: (i) automatically receive MFD monitoring data, the MFD monitoring data comprising MFD sensor data and user input data to an MFD, the user input data comprising a request for assistance with a component of the MFD; (ii) automatically detect, from the received MFD monitoring data, an anomaly in one or more of the one or more MFDs; (iii) automatically identify, by a trained support model analyzing the detected anomaly, a solution to the detected anomaly; and a user interface (340) configured to automatically provide the identified solution to the user, wherein the identified solution is provided to the user in real-time in response to the provided request for assistance.

Abstract: A multi-function device (MFD) (100) configured to detect an MFD anomaly and provide support, comprising: one or more MFD sensors (390) configured to obtain MFD sensor data; a processor (320) configured to: (i) receive MFD monitoring data, the MFD monitoring data comprising one or more of the MFD sensor data and user input data received from a user of the MFD; (ii) detect, from the received MFD monitoring data, an anomaly in one or more of the one or more MFDs; (iii) identify, by a trained support model analyzing the detected anomaly, a solution to the detected anomaly; and a user interface (340) configured to provide the identified solution to the user.

Abstract: A multi-function device (MFD) (100) configured to detect an MFD anomaly and provide support, comprising: one or more MFD sensors (390) configured to obtain MFD sensor data; a processor (320) configured to: (i) receive MFD monitoring data, the MFD monitoring data comprising one or more of the MFD sensor data and user input data received from a user of the MFD; (ii) detect, from the received MFD monitoring data, an anomaly in one or more of the one or more MFDs; (iii) identify, by a trained support model analyzing the detected anomaly, a solution to the detected anomaly; and a user interface (340) configured to provide the identified solution to the user.

Abstract: A multi-function device (MFD) (100) configured to provide real-time help feedback to a user, comprising: one or more MFD sensors (390) configured to obtain MFD sensor data; a processor (320) configured to: (i) automatically receive MFD monitoring data, the MFD monitoring data comprising MFD sensor data and user input data to an MFD, the user input data comprising a request for assistance with a component of the MFD; (ii) automatically detect, from the received MFD monitoring data, an anomaly in one or more of the one or more MFDs; (iii) automatically identify, by a trained support model analyzing the detected anomaly, a solution to the detected anomaly; and a user interface (340) configured to automatically provide the identified solution to the user, wherein the identified solution is provided to the user in real-time in response to the provided request for assistance.

Abstract: A multi-function device (MFD), comprising: one or more MFD sensors configured to obtain MFD sensor data; a processor configured to: (i) receive MFD monitoring data, the MFD monitoring data comprising one or more of the MFD sensor data and user input data received via the user interface; (ii) direct transmission of the received MFD monitoring data to a remote central processor, the remote central processor configured to detect, from the received MFD monitoring data, an anomaly in the MFD, the remote central processor further comprising a trained support model configured to identify a solution to the detected anomaly; (iii) receive the identified solution from the remote central processor; and a user interface configured to provide the identified solution.