Abstract: Water or wastewater filtration processes and systems have a plurality of membrane modules, each having filter media therein, the plurality of membrane modules arranged in parallel fluid flow, a main bottom feed conduit, a main top feed conduit, and separate feed conduits fluidly connecting the main bottom feed conduits and the main top feed conduits to respective membrane modules. A main filtrate conduit, and separate filtrate conduits fluidly connect respective membrane modules to the main filtrate conduit. A backwash conduit fluidly connects the main filtrate conduit to respective membrane modules through the main top and bottom feed conduits.

Abstract: Systems and methods for providing workforce optimization are provided. A representative method includes: planning a first campaign to implement business goals; scheduling and deploying a workforce in accordance with the campaign to produce a plurality of interactions, at least one of the interactions involving a customer and a first agent of a contact center, at least another of the interactions involving a customer and a second agent of a branch office or back office; measuring performance of the first agent and the second agent on at least a portion of the interactions to produce a set of quality metrics for the agents; combining at least a portion of quality metrics to produce performance indicators; and using the performance indicators in the planning step of a second campaign or another iteration of the first campaign.

Abstract: Systems and methods for providing workforce optimization are provided. A representative method includes: planning a first campaign to implement business goals; scheduling and deploying a workforce in accordance with the campaign to produce a plurality of interactions, at least one of the interactions involving a customer and a first agent of a contact center, at least another of the interactions involving a customer and a second agent of a branch office or back office; measuring performance of the first agent and the second agent on at least a portion of the interactions to produce a set of quality metrics for the agents; combining at least a portion of quality metrics to produce performance indicators; and using the performance indicators in the planning step of a second campaign or another iteration of the first campaign.

Abstract: A system for allocating contact center resources among geographically distributed sub-centers of an enterprise comprises a processing system.

Abstract: A method is provided for removing an inorganic ionic species or organometallic ion contaminant, or combination contaminants, including such as arsenic, chromium, bromide, bromate, perchlorate, and/or others from water which contains an unacceptably high concentration of the contaminant(s). The method includes treating the water with an ion exchange resin, preferably a magnetic ion exchange resin such as MIEX® Resin, which is capable of adsorbing the inorganic ionic species contaminant(s), and regenerating and recycling the ion exchange resin back to the process. The method produces potable water from ground water containing such contaminants and eliminates breakthrough and chromatographic peaking problems observed with conventional ion exchange systems.