Patents by Inventor Michael C. Kreamer

Michael C. Kreamer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for operating interactive voice response systems tandem
    Patent number: 7263177
    Abstract: First and second voice interactive response systems operate in tandem. The first voice response system receives a call from a caller and interacts with the caller to provide information to the caller and/or obtain information from the caller. To make additional media services (e.g., automatic speech recognition or text-to-speech conversion) available for the interaction with the caller, the first voice response system extends the call to a second voice response system that is able to provide the additional media services.
    Type: Grant
    Filed: July 9, 2004
    Date of Patent: August 28, 2007
    Assignee: Sprint Spectrum L.P.
    Inventors: Thomas L. Paterik, Warren B. Cope, Michael C. Kreamer, Lori Lynne Brown