Patent number: 6477533
Abstract: In one embodiment, systems and methods are used to maintain client relationships by tracking and managing customers and agents involved in booking a cruise. Furthermore, various activities which take place between an agent and active customers are monitored, whereby the type and quantity of activities performed by the agent is evaluated to assign a period of time of ownership of the customer. During the period of time while the customer is owned, other agents are prevented from acquiring the customer and subsequent booking commission. A series of rules which determine the duration of ownership of the customer are maintained and applied to enable the ownership to be changed as needed.
Type:
Grant
Filed:
December 1, 2000
Date of Patent:
November 5, 2002
Assignee:
Travel Services International, Inc.
Inventors:
Martin R. Schiff, Kathleen M. Sussman-Wiles, Vivian D. Ewart, Wallace C. Huff, Byron J. Berk, Maureen J. Elenberger, Timothy Fessenden, Paul Fitton, Vance M. Loiselle, Michael A. Carpenter, Michael T. Sherota, Elizabeth K. Judy, Elena M. Rodriquez, Holley S. Christen, Mitch Cox, Todd Elliott, Kevin Helms, Adolf Quintana, Dot Tolle, Nancy Porter, Karen J. Reynolds, Monica Scanlon, Paul Colangelo, Tracey Lee Codd, Joanell U. DeLand, Timothy M. Moorhead, Anne D. Burkard, George DelPino, Joelle S. Delva, Sharon Everhart-Brooks, Bradley Ferguson, David A. Forman, Samuel L. Hintz, Irwin D. Klotz, Courtney W. T. Kurk, Keith J. Leslie, Sandi B. Levy, Fred Locicero, Charlotte A. Luna, Jeffrey A. Nickerson, Maryann Bastnagel
Publication number: 20020082877
Abstract: The present invention relates to systems and methods for matching customer preferences with available options determining customer needs which may be used for the purpose of facilitating the cruise selling and booking process. The cruise selling and booking system is designed to store customer information and preferences and use the information to query available cruise options. The results of the query represent optimized cruise selections for which the customer will be well suited. The user quickly accesses relevant cruise package and pricing information which may be used for detailed comparisons between individual cruise packages.
Type:
Application
Filed:
December 1, 2000
Publication date:
June 27, 2002
Inventors:
Martin R. Schiff, Kathleen M. Sussman-Wiles, Vivian D. Ewart, Wallace C. Huff, Byron J. Berk, Maureen J. Elenberger, Timothy Fessenden, Paul Fitton, Vance M. Loiselle, Michael A. Carpenter, Michael T. Sherota, Elizabeth K. Judy, Elena M. Rodriguez, Holley S. Christen, Mitch Cox, Todd Elliot, Kevin Helms, Adolf Quintana, Dot Tolle, Nancy Porter, Karen J. Reynolds, Monica Scanlon, Paul Lee Colangelo, Tracey Lee Codd, Joanell U. DeLand, Timothy M. Moorhead, Anne D. Burkard, George DelPino, Joelle S. Delva, Sharon Everhart-Brooks, Bradley Ferguson, David A. Forman, Samuel L. Hintz, Irwin D. Klotz, Courtney W. T. Kurk, Keith J. Leslie, Sandi B. Levy, Fred Locicero, Charlotte A. Luna, Jeffrey A. Nickerson, Maryann Bastnagel
Publication number: 20020022978
Abstract: In one embodiment, systems and methods of comparing pricing information may commence with a user access the cruise selling and booking system to search for cruise packages that meet a customer's preferences. The user may utilize the cruise selling and booking system to select a set of pricing options for which the customer may qualify. The user may then view detailed pricing information that corresponds to the set of pricing options in one or more of the available price matrices.
Type:
Application
Filed:
December 1, 2000
Publication date:
February 21, 2002
Inventors:
Martin R. Schiff, Kathleen M. Sussman-Wiles, Vivian D. Ewart, Wallace C. Huff, Byron J. Berk, Maureen J. Elenberger, Timothy Fessenden, Paul Fitton, Vance M. Loiselle, Michael A. Carpenter, Michael T. Sherota, Elizabeth K. Judy, Elena M. Rodriquez, Holley S. Christen, Mitch Cox, Todd Elliott, Kevin Helms, Adolf Quintana, Dot Tolle, Nancy Porter, Karen J. Reynolds, Monica Scanlon, Paul Colangelo, Tracey Lee Codd, Joanell U. DeLand, Timothy M. Moorhead, Anne D. Burkard, George DelPino, Joelle S. Delva, Sharon Everhart-Brooks, Bradley Ferguson, David A. Forman, Samuel L. Hintz, Irwin D. Klotz, Courtney W.T. Kurk, Keith J. Leslie, Sandi B. Levy, Fred Locicero, Charlotte A. Luna, Jeffrey A. Nickerson, Maryann Bastnagel
Publication number: 20020022977
Abstract: In one embodiment, systems and methods are used to maintain client relationships by tracking and managing customers and agents involved in booking a cruise. Furthermore, various activities which take place between an agent and active customers are monitored, whereby the type and quantity of activities performed by the agent is evaluated to assign a period of time of ownership of the customer. During the period of time while the customer is owned, other agents are prevented from acquiring the customer and subsequent booking commission. A series of rules which determine the duration of ownership of the customer are maintained and applied to enable the ownership to be changed as needed.
Type:
Application
Filed:
December 1, 2000
Publication date:
February 21, 2002
Inventors:
Martin R. Schiff, Kathleen M. Sussman-Wiles, Vivian D. Ewart, Wallace C. Huff, Byron J. Berk, Maureen J. Elenberger, Timothy Fessenden, Paul Fitton, Vance M. Loiselle, Michael A. Carpenter, Michael T. Sherota, Elizabeth K. Judy, Elena M. Rodriquez, Holley S. Christen, Mitch Cox, Todd Elliott, Kevin Helms, Adolf Quintana, Dot Tolle, Nancy Porter, Karen J. Reynolds, Monica Scanlon, Paul Colangelo, Tracey Lee Codd, Joanell U. DeLand, Timothy M. Moorhead, Anne D. Burkard, George DelPino, Joelle S. Delva, Sharon Everhart-Brooks, Bradley Ferguson, David A. Forman, Samuel L. Hintz, Irwin D. Klotz, Courtney W.T. Kurk, Keith J. Leslie, Sandi B. Levy, Fred Locicero, Charlotte A. Luna, Jeffrey A. Nickerson, Maryann Bastnagel