Patents by Inventor Michael David Goertz

Michael David Goertz has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated diagnostic metric loop
    Patent number: 6662171
    Abstract: A computer system that collects diagnostic information from diagnostic software as well as knowledgepath information about the path a user uses in searching a knowledgebase and provides this information electronically to a call center where the information is stored in a database along with a textual description of the problem. Correlation software analyzes data from multiple incidents to correlate the multiple incidents into common problem definitions.
    Type: Grant
    Filed: October 30, 2000
    Date of Patent: December 9, 2003
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventor: Michael David Goertz