Patents by Inventor Michael David Snyder

Michael David Snyder has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Dynamically switching communications to text interactions
    Patent number: 10498886
    Abstract: Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.
    Type: Grant
    Filed: May 11, 2018
    Date of Patent: December 3, 2019
    Inventors: Kalpit Patel, Richard J. Walsh, Michael David Snyder
  • DYNAMICALLY SWITCHING COMMUNICATIONS TO TEXT INTERACTIONS
    Publication number: 20180262616
    Abstract: Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.
    Type: Application
    Filed: May 11, 2018
    Publication date: September 13, 2018
    Inventors: Kalpit Patel, Richard J. Walsh, Michael David Snyder
  • Dynamically switching communications to text interactions
    Patent number: 10033864
    Abstract: Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.
    Type: Grant
    Filed: May 18, 2015
    Date of Patent: July 24, 2018
    Inventors: Kalpit Patel, Richard J. Walsh, Michael David Snyder
  • PERFORMANCE OF AD CAMPAIGNS TARGETING DEMOGRAPHIC AUDIENCES USING THIRD PARTY DATA
    Publication number: 20170061498
    Abstract: The present disclosure describes improving target segments data provided by data management platforms and generating a new target segment that is not available from data management platforms. An advertisement platform compares multiple target segments received from data management platforms. Each of the multiple target segments includes a plurality of items and target group metadata. Then, the advertisement platform retrieves memberships related to the same user or device from the multiple target segments, and determines whether the memberships are logically inconsistent by applying predetermined logical consistency rules. If the memberships are logically inconsistent, the advertisement platform modifies the multiple target segments by eliminating the inconsistent items.
    Type: Application
    Filed: August 31, 2015
    Publication date: March 2, 2017
    Inventors: Mohammad Soltani, Michael David Snyder
  • DYNAMICALLY SWITCHING COMMUNICATIONS TO TEXT INTERACTIONS
    Publication number: 20160344869
    Abstract: Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.
    Type: Application
    Filed: May 18, 2015
    Publication date: November 24, 2016
    Applicants: INTERACTIVE INTELLIGENCE, INC.
    Inventors: Kalpit Patel, Richard J. Walsh, Michael David Snyder