Patents by Inventor Michael Devyver

Michael Devyver has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • AUTOMATIC CALL CLASSIFICATION USING MACHINE LEARNING
    Publication number: 20190373111
    Abstract: A system may obtain audio files of phone calls and predict the outcomes of the phone calls using a machine learning model. The system may translate the audio files to text transcripts and convert the text transcripts into vectors. The vectors may be input into a machine learning model trained on prior examples of phone calls and their true outcomes. The machine learning model may output a predicted classification of the outcome of the phone call.
    Type: Application
    Filed: March 27, 2019
    Publication date: December 5, 2019
    Inventors: Jason Rute, Michael Devyver
  • Automatic call classification using machine learning
    Patent number: 10498888
    Abstract: A system may obtain audio files of phone calls and predict the outcomes of the phone calls using a machine learning model. The system may translate the audio files to text transcripts and convert the text transcripts into vectors. The vectors may be input into a machine learning model trained on prior examples of phone calls and their true outcomes. The machine learning model may output a predicted classification of the outcome of the phone call.
    Type: Grant
    Filed: March 27, 2019
    Date of Patent: December 3, 2019
    Assignee: Upcall Inc.
    Inventors: Jason Rute, Michael Devyver