Patents by Inventor Michael Dikman

Michael Dikman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Providing information technology support
    Patent number: 10909192
    Abstract: Providing information technology support can include receiving an information technology question posed by a user, associating a tag with the question based on a topic of the question, determining a plurality of people having a skill associated with the question based on the tag, determining a subset of the plurality of people having the skill that also have a relationship with the user exceeding a relationship threshold, and providing the question to each of the subset of the plurality of people.
    Type: Grant
    Filed: October 29, 2013
    Date of Patent: February 2, 2021
    Assignee: Micro Focus LLC
    Inventors: Yariv Snapir, Gad Sakin, Leonid Reznik, David Baron, Michael Dikman
  • Actions for an information technology case
    Patent number: 10572841
    Abstract: Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent.
    Type: Grant
    Filed: April 30, 2014
    Date of Patent: February 25, 2020
    Assignee: Micro Focus LLC
    Inventors: Leonid Reznik, Yuri Moshayev, Yariv Snapir, Michael Dikman, Dan Noter
  • STANDARDIZED CUSTOM SURVEYS
    Publication number: 20180060890
    Abstract: Example implementations relate to standardized custom surveys. For example, a system can include a generate engine to generate, based on a definition, a survey of an entity having a customized data model, a send engine to send the survey to an end-user during a workflow of a lifecycle of the entity responsive to a predetermined workflow event, a collect engine to collect, based on the definition, a response to the survey and a context, and a report engine to generate a report from a table containing standardized responses and standardized contexts collected from a plurality of surveys including the survey of the entity, wherein each of the plurality of surveys has a different customized data model.
    Type: Application
    Filed: March 25, 2015
    Publication date: March 1, 2018
    Inventors: Dan Noter, Michael Dikman, David Malik, Yariv Snapir
  • PROVIDING INFORMATION TECHNOLOGY SUPPORT
    Publication number: 20160253426
    Abstract: Providing information technology support can include receiving an information technology question posed by a user, associating a tag with the question based on a topic of the question, determining a plurality of people having a skill associated with the question based on the tag, determining a subset of the plurality of people having the skill that also have a relationship with the user exceeding a relationship threshold, and providing the question to each of the subset of the plurality of people.
    Type: Application
    Filed: October 29, 2013
    Publication date: September 1, 2016
    Inventors: Yariv Snapir, Gad Sakin, Leonid Reznik, David Baron, Michael Dikman
  • ACTIONS FOR AN INFORMATION TECHNOLOGY CASE
    Publication number: 20150317594
    Abstract: Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent.
    Type: Application
    Filed: April 30, 2014
    Publication date: November 5, 2015
    Inventors: Leonid Reznik, Yuri Moshayev, Yariv Snapir, Michael Dikman, Dan Noter