Patents by Inventor Michael E. Flexer

Michael E. Flexer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus to build and manage a logical structure using templates
    Patent number: 7136865
    Abstract: A flowchart-based tool can be used to build a logical structure. In the context of a customer relationship management (CRM) system, the logical structure can comprise an ordered set of questions and branching logic that are presented to a customer of the business when the customer contacts the business with an inquiry, such as for a sale or service inquiry or other interaction. The flowchart-based tool can use a drag-and-drop interface to build the logical structure, and then questions for the individual components in the logical structure can be entered or selected from menus. The resulting logical structure can be verified to detect errors or corruption.
    Type: Grant
    Filed: April 8, 2002
    Date of Patent: November 14, 2006
    Assignee: Siebel Systems, Inc.
    Inventors: Do Joon Ra, Michael E. Flexer, Marc Caltabiano