Abstract: An item processing kiosk is located in or near a pickup area and (i) displays selections allowing a customer to choose whether the customer is picking up or dropping off an item (ii) in response to the customer selecting one of the displayed selections, displays a request for the customer to enter a customer and item identification, and (iii) in response to the customer entering the customer and item identification, electronically transmits a message to a remote stock room terminal. The message designates whether an it is to be picked up or dropped off. The message is arranged to cause the stock room terminal to identify the customer and the item. A stock room attendant picks up the item from, or delivers the item to, the customer, as appropriate.