Abstract: The disclosed method may include (1) deploying a virtual-tracking technology across a plurality of customer-facing platforms, (2) detecting, via one customer-facing platform, a first touchpoint between a browser of a contact related to a buyer-side business and a seller-side business, (3) generating, by way of the virtual-tracking technology, a cookie that is linked to the buyer-side business, (4) dropping the cookie into the browser of the contact during the first touchpoint, (5) detecting, via another customer-facing platform, a second touchpoint between the browser of the contact and the seller-side business based at least in part on the cookie, and then (6) tracing a customer journey that (A) represents the interactions between the buyer-side business and the seller-side business via the contact and (B) accounts for the first touchpoint and the second touchpoint. Various other systems, methods, and computer-readable media are also disclosed.

Abstract: A method and system for procuring and servicing telecommunications offerings, including a customer browser loaded on a customer client computer, a back office browser loaded on a back office client computer, and a server program loaded on a server computer. The customer browser is configured to submit a procurement inquiry, the procurement inquiry specifying a selected telecommunications offering from among voice, Internet and mobile telecommunications offerings. The back office browser is configured to submit a service inquiry, the service inquiry specifying a search criteria with respect to an order for a telecommunications offering, a customer agent assigned for servicing a telecommunications offering order, and a move, change or disconnection (MCD) of a telecommunications offering order.

Abstract: A system method for providing software integration for telecommunications offerings online procurement, including a first layer configured to receive at least one of a request and a user action from a web server; and a second layer coupled to the first layer and configured to perform at least one of order management, online ordering and user management functions. At least one of the first layer and the second layer includes software objects extended to support procurement of the telecommunications offerings on-line and custom software objects created to support procuring of the telecommunications offerings on-line.

Abstract: An improved system for allocating bandwidth allows a network customer to dynamically modify bandwidth settings for their private networks. Applicable modified bandwidth settings may include port speed, committed access rate, and Ethernet flow. Port speed determines how much total data may pass through a node in a private network at one time, while committed access rate determines how much bandwidth the node will commit to a particular class of service. Ethernet flow governs the bandwidth allowed over a private line between two nodes. A bandwidth modification request is received by an input interface, which provides it to a processing server that schedules the modification request for committal. The processing server also changes customer billing information accordingly. Additionally, the user may specify a future time when the bandwidth modification request should be committed.

Abstract: An improved system for allocating bandwidth allows a network customer to dynamically modify bandwidth settings for their private networks. Applicable modified bandwidth settings may include port speed, committed access rate, and Ethernet flow. Port speed determines how much total data may pass through a node in a private network at one time, while committed access rate determines how much bandwidth the node will commit to a particular class of service. Ethernet flow governs the bandwidth allowed over a private line between two nodes. A bandwidth modification request is received by an input interface, which provides it to a processing server that schedules the modification request for committal. The processing server also changes customer billing information accordingly. Additionally, the user may specify a future time when the bandwidth modification request should be committed.

Abstract: A system and method for procuring and servicing telecommunications offerings on-line, including a server. The server including a server program configured to transmit data for generating a customer GUI on a customer computer, the customer GUI including a telecommunications offerings region, including a voice telecommunications offerings sub-region for providing access to voice telecommunications offerings, an Internet telecommunications offerings sub-region for providing access to Internet telecommunications offerings, and a mobile telecommunications offerings sub-region for providing access to mobile telecommunications offerings. The server program further configured to generate a back office GUI on a back office computer, the back office GUI including a search region located in a central portion thereof and including a search for dropdown list, a search criteria sub-region, and reset and search buttons.

Abstract: A system method for providing software integration for telecommunications offerings online procurement, including a first layer configured to receive at least one of a request and a user action from a web server; and a second layer coupled to the first layer and configured to perform at least one of order management, online ordering and user management functions. At least one of the first layer and the second layer includes software objects extended to support procurement of the telecommunications offerings on-line and custom software objects created to support procuring of the telecommunications offerings on-line.

Abstract: A method and system for procuring and servicing telecommunications offerings, including a customer browser loaded on a customer client computer, a back office browser loaded on a back office client computer, and a server program loaded on a server computer. The customer browser is configured to submit a procurement inquiry, the procurement inquiry specifying a selected telecommunications offering from among voice, Internet and mobile telecommunications offerings. The back office browser is configured to submit a service inquiry, the service inquiry specifying a search criteria with respect to an order for a telecommunications offering, a customer agent assigned for servicing a telecommunications offering order, and a move, change or disconnection (MCD) of a telecommunications offering order.

Abstract: A system and method for procuring and servicing telecommunications offerings on-line, including a server. The server including a server program configured to transmit data for generating a customer GUI on a customer computer, the customer GUI including a telecommunications offerings region, including a voice telecommunications offerings sub-region for providing access to voice telecommunications offerings, an Internet telecommunications offerings sub-region for providing access to Internet telecommunications offerings, and a mobile telecommunications offerings sub-region for providing access to mobile telecommunications offerings. The server program further configured to generate a back office GUI on a back office computer, the back office GUI including a search region located in a central portion thereof and including a search for dropdown list, a search criteria sub-region, and reset and search buttons.