Abstract: Described is a system and method for searching multiple disparate search engines. More particularly, a search system provides search engine manager that operates to provide a standard interface with which one or more search engines may be queried through a search client. The search system being extensible, allows for the addition of search engines beyond the time of the initial construction of the search system. Each search engine, being wrapped around a COM (component object model) object, first registers with the search system through the wrapper, the wrapper providing communication between the search engine manager and the search engine. When initiated by a client, a query is transmitted to the search engines in series, the search engines execute the query in parallel, and the results are returned asynchronously to the client.

Abstract: The present invention manages information about support incidents on a computer. The invention gathers information about a support incident, associates the support incident with a support channel, and collects current and historical information from the computer. Implementations of the invention may also package and send the gathered and collected information to a support vendor. The invention comprises methods of performing these tasks, systems that perform them, computer-readable media that contain computer-executable instructions that when executed perform the methods or provide the systems, and data structures stored on computer-readable media having fields that represent software objects useful in performing the methods or providing the systems.

Abstract: Described is a system and method for searching multiple disparate search engines. More particularly, a search system provides search engine manager that operates to provide a standard interface with which one or more search engines may be queried through a search client. The search system being extensible, allows for the addition of search engines beyond the time of the initial construction of the search system. Each search engine, being wrapped around a COM (component object model) object, first registers with the search system through the wrapper, the wrapper providing communication between the search engine manager and the search engine. When initiated by a client, a query is transmitted to the search engines in series, the search engines execute the query in parallel, and the results are returned asynchronously to the client.