Abstract: A method of managing workflow in a workplace includes defining the business strategy, identifying the customer needs relating to the business strategy, and defining the work elements responsive to the customer needs and the business strategy. A determination is made as to whether the work elements are to include an improvement initiative or not. If an improvement initiative is to be included, then the improvement initiative is managed, along with the management of work elements for improved process performance. If an improvement initiative is not to be included, then the work elements are managed for sustained process performance.