Patents by Inventor Michael Eric Cloran
Michael Eric Cloran has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9710819Abstract: A computing system accepts audio from one or more sources, parses the audio into chunks, and transcribes the chunks in substantially real time. Some transcription is performed automatically, while other transcription is performed by humans who listen to the audio and enter the words spoken and/or the intent of the caller (such as directions given to the system). The system provides for participants a user interface that is updated in substantially real time with the transcribed text from the audio stream(s). A single audio line can be used for simple transcription, and multiple audio lines are used to provide a real-time transcript of a conference call, deposition, or the like. A pool of analysts creates, checks, and/or corrects transcription, and callers/observers can even assist in the correction process through their respective user interfaces. Ads derived from the transcript are displayed together with the text in substantially real time.Type: GrantFiled: November 15, 2009Date of Patent: July 18, 2017Assignee: Interactions LLCInventors: Michael Eric Cloran, David Paul Heitzman, Mitchell Gregory Shields, Jeromey Russell Goetz
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Publication number: 20140112460Abstract: An interactive voice and data response system that directs input to a voice, text, and web-capable software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems, connected to the router via a TCP/IP network. The digitized input is broken down into components so that the customer interaction is managed as a series of small tasks performed by a pool of human agents, rather than one ongoing conversation between the customer and a single agent. The router manages the interactions and keeps pace with a real-time conversation. The system utilizes both speech recognition and human intelligence for purposes of interpreting customer utterances or customer text, where the role of the human agent(s) is to input the intent of caller utterances, and where the computer system—not the human agent—determines which response to provide given the customer's stated intent (as interpreted/captured by the human agents).Type: ApplicationFiled: December 20, 2013Publication date: April 24, 2014Applicant: Interactions CorporationInventor: Michael Eric Cloran
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Patent number: 8626520Abstract: An interactive voice and data response system that directs input to a voice, text, and web-capable software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems, connected to the router via a TCP/IP network. The digitized input is broken down into components so that the customer interaction is managed as a series of small tasks performed by a pool of human agents, rather than one ongoing conversation between the customer and a single agent. The router manages the interactions and keeps pace with a real-time conversation. The system utilizes both speech recognition and human intelligence for purposes of interpreting customer utterances or customer text, where the role of the human agent(s) is to input the intent of caller utterances, and where the computer system—not the human agent—determines which response to provide given the customer's stated intent (as interpreted/captured by the human agents).Type: GrantFiled: July 3, 2013Date of Patent: January 7, 2014Assignee: Interactions CorporationInventor: Michael Eric Cloran
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Publication number: 20130297496Abstract: An interactive voice and data response system that directs input to a voice, text, and web-capable software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems, connected to the router via a TCP/IP network. The digitized input is broken down into components so that the customer interaction is managed as a series of small tasks performed by a pool of human agents, rather than one ongoing conversation between the customer and a single agent. The router manages the interactions and keeps pace with a real-time conversation. The system utilizes both speech recognition and human intelligence for purposes of interpreting customer utterances or customer text, where the role of the human agent(s) is to input the intent of caller utterances, and where the computer system-not the human agent-determines which response to provide given the customer's stated intent (as interpreted/captured by the human agents).Type: ApplicationFiled: July 3, 2013Publication date: November 7, 2013Inventor: Michael Eric Cloran
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Patent number: 8484042Abstract: An interactive voice and data response system that directs input to a voice, text, and web-capable software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems, connected to the router via a TCP/IP network. The digitized input is broken down into components so that the customer interaction is managed as a series of small tasks performed by a pool of human agents, rather than one ongoing conversation between the customer and a single agent. The router manages the interactions and keeps pace with a real-time conversation. The system utilizes both speech recognition and human intelligence for purposes of interpreting customer utterances or customer text, where the role of the human agent(s) is to input the intent of caller utterances, and where the computer system—not the human agent—determines which response to provide given the customer's stated intent (as interpreted/captured by the human agents).Type: GrantFiled: December 7, 2012Date of Patent: July 9, 2013Assignee: Interactions CorporationInventor: Michael Eric Cloran
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Patent number: 8332231Abstract: An interactive voice and data response system that directs input to a voice, text, and web-capable software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems, connected to the router via a TCP/IP network. The digitized input is broken down into components so that the customer interaction is managed as a series of small tasks performed by a pool of human agents, rather than one ongoing conversation between the customer and a single agent. The router manages the interactions and keeps pace with a real-time conversation. The system utilizes both speech recognition and human intelligence for purposes of interpreting customer utterances or customer text, where the role of the human agent(s) is to input the intent of caller utterances, and where the computer system—not the human agent—determines which response to provide given the customer's stated intent (as interpreted/captured by the human agents).Type: GrantFiled: September 1, 2009Date of Patent: December 11, 2012Assignee: Interactions, LLCInventor: Michael Eric Cloran
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Patent number: 8223944Abstract: Systems and methods are described for improving connection to and management of conference calls. An inference/rules engine and human backed speech interpretation subsystem enable the system to efficiently use knowledge about the call to identify the caller and determine to which conference he or she should be connected. During the conference, a virtual assistant is available to interpret and execute system commands spoken by a caller, such as in a side conference accessed via DTMF tones.Type: GrantFiled: November 15, 2009Date of Patent: July 17, 2012Assignee: Interactions CorporationInventors: Michael Eric Cloran, Mitchell Gregory Shields, Theron Justin Lamm, Jeromey Russell Goetz, David Paul Heitzman, Jason Aaron Kolb
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Publication number: 20100061529Abstract: An interactive voice and data response system that directs input to a voice, text, and web-capable software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced speech recognition and expert systems, connected to the router via a TCP/IP network. The digitized input is broken down into components so that the customer interaction is managed as a series of small tasks performed by a pool of human agents, rather than one ongoing conversation between the customer and a single agent. The router manages the interactions and keeps pace with a real-time conversation. The system utilizes both speech recognition and human intelligence for purposes of interpreting customer utterances or customer text, where the role of the human agent(s) is to input the intent of caller utterances, and where the computer system—not the human agent—determines which response to provide given the customer's stated intent (as interpreted/captured by the human agents).Type: ApplicationFiled: September 1, 2009Publication date: March 11, 2010Applicant: INTERACTIONS CORPORATIONInventor: Michael Eric Cloran
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Publication number: 20100061539Abstract: Systems and methods are described for improving connection to and management of conference calls. An inference/rules engine and human backed speech interpretation subsystem enable the system to efficiently use knowledge about the call to identify the caller and determine to which conference he or she should be connected. During the conference, a virtual assistant is available to interpret and execute system commands spoken by a caller, such as in a side conference accessed via DTMF tones.Type: ApplicationFiled: November 15, 2009Publication date: March 11, 2010Inventors: Michael Eric Cloran, Mitchell Gregory Shields, Theron Justin Lamm, Jason Aaron Kolb, Jeromey Russell Goetz, David Paul Heitzman
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Publication number: 20100063815Abstract: A computing system accepts audio from one or more sources, parses the audio into chunks, and transcribes the chunks in substantially real time. Some transcription is performed automatically, while other transcription is performed by humans who listen to the audio and enter the words spoken and/or the intent of the caller (such as directions given to the system). The system provides for participants a user interface that is updated in substantially real time with the transcribed text from the audio stream(s). A single audio line can be used for simple transcription, and multiple audio lines are used to provide a real-time transcript of a conference call, deposition, or the like. A pool of analysts creates, checks, and/or corrects transcription, and callers/observers can even assist in the correction process through their respective user interfaces. Ads derived from the transcript are displayed together with the text in substantially real time.Type: ApplicationFiled: November 15, 2009Publication date: March 11, 2010Inventors: Michael Eric Cloran, David Paul Heitzman, Mitchell Gregory Shields, Jeromey Russell Goetz
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Patent number: 6560704Abstract: The present disclosure discloses a method for updating computer configuration settings. The method involves a client establishing a communications link with a network service provider. The network service provider determines the optimal configuration settings for the client. The client then receives the optimal configuration settings from the service provider, and stores the optimal configuration settings for subsequent use. Also disclosed is a method in which the configuration settings include telephone numbers through which the client communicates with the service provider. Finally, methods are disclosed in which the optimal configuration settings are determined using combinations of the client's telephone number along with the location, cost, and/or capacity of service provider access numbers.Type: GrantFiled: October 12, 2001Date of Patent: May 6, 2003Inventors: Jude Gerard Dieterman, Michael Eric Cloran, Tracy James Snell
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Publication number: 20020013896Abstract: The present disclosure discloses a method for updating computer configuration settings. The method involves a client establishing a communications link with a network service provider. The network service provider determines the optimal configuration settings for the client. The client then receives the optimal configuration settings from the service provider, and stores the optimal configuration settings for subsequent use. Also disclosed is a method in which the configuration settings include telephone numbers through which the client communicates with the service provider. Finally, methods are disclosed in which the optimal configuration settings are determined using combinations of the client's telephone number along with the location, cost, and/or capacity of service provider access numbers.Type: ApplicationFiled: October 12, 2001Publication date: January 31, 2002Inventors: Jude Gerard Dieterman, Michael Eric Cloran, Tracy James Snell