Abstract: The methods, apparatus, and systems described herein relate to routing based on customer satisfaction, and include receiving a communication from a customer; retrieving or predicting a first profile of the customer; returning a list of currently available agents and expected available agents, wherein the currently available agents exclude agents that exceed a predetermined work threshold; determining, for each currently available agent and each expected available agent, a proficiency score for handling a customer with the first profile; determining that an expected available agent has a higher proficiency score than a currently available agent; and providing a routing recommendation based on the determined higher proficiency score that will route the customer communication via a communication distributor to the expected available agent.

Abstract: The methods, apparatus, and systems described herein relate to routing based on customer satisfaction, and include receiving a communication from a customer; retrieving or predicting a first profile of the customer; returning a list of currently available agents and expected available agents, wherein the currently available agents exclude agents that exceed a predetermined work threshold; determining, for each currently available agent and each expected available agent, a proficiency score for handling a customer with the first profile; determining that an expected available agent has a higher proficiency score than a currently available agent; and providing a routing recommendation based on the determined higher proficiency score that will route the customer communication via a communication distributor to the expected available agent.

Abstract: A harrow tine with a cutting edge for increasing the efficiency and useful life of a harrow tine. The inventive device includes a harrow tine, and a hardened edge member attached to a lower end of the harrow tine for engaging a ground surface. The hardened edge member preferably is tapered forwardly thereby creating a syncline shaped structure with a leading edge which easily penetrates the ground surface. The edge member is preferably constructed of a hardened material such as but not limited to chrome.

Abstract: A multiple implement folding hitch designed to permit a plurality of implements to be pulled in a side-by-side relationship during field operations and adapted to permit the effective width of the implements to be reduced for transport purposes. The hitch comprises a transversely extending frame comprising a plurality of frame members pivotally secured together in an end-to-end relationship. First and second spaced apart trailing implements are operatively secured to opposite ends of the frame. A first tubular member extends forwardly from the transversely extending frame and has its forward end adapted to be connected to the prime mover. A second tubular member is telescopically received by the rearward end of the first tubular member and has a third trailing implement connected thereto which is positioned between the first and second implements. First and second elongated members are pivotally connected at their forward ends to the first tubular member and extend rearwardly and outwardly therefrom.