Patents by Inventor Michael Geller

Michael Geller has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for utilizing SMS functionality to schedule follow-up
    Patent number: 11076048
    Abstract: A method and system facilitate scheduling of a response to a text directed to a landline by maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to multiple dedicated landlines. A message router of the registered handler system identifies the destination landline and routes the text message to a call center server system based on the identified destination landline. The method additionally includes processing the text message at the call center server utilizing a text processor. The text processor identifies a text sender, schedules a follow-up communication at a follow-up time, and queues the text message and scheduled follow-up.
    Type: Grant
    Filed: February 15, 2018
    Date of Patent: July 27, 2021
    Assignee: JPMORGAN CHASE BANK, N.A.
    Inventors: Mamta Ossan, Ryan A. Schlosser, Richard H. Hogrogian, Michael Geller, Leepika Dhillon
  • System and method for implementing SMS texting as a customer service channel
    Patent number: 10110736
    Abstract: Embodiments of the invention are directed to the integration of SMS texting into a social media platform for providing customer service support. A method of the invention includes maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to the dedicated customer service landline. The method further includes receiving at the registered handler system a text message directed to the dedicated landline. The method further includes calling a routing engine for forwarding the text message to a customer service platform and receiving a response to the text message formulated at the customer service platform at the processor. The method further includes transmitting the response from the processor in the form of a text message to the text hub for delivery by the mobile carrier to the mobile device.
    Type: Grant
    Filed: October 12, 2017
    Date of Patent: October 23, 2018
    Assignee: JPMorgan Chase Bank, N.A.
    Inventors: Michael Geller, Richard H. Hogrogian
  • System and method for utilizing SMS functionality to schedule follow-up
    Patent number: 9936074
    Abstract: A method and system facilitate scheduling of a response to a text directed to a landline by maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to multiple dedicated landlines. A message router of the registered handler system identifies the destination landline and routes the text message to a call center server system based on the identified destination landline. The method additionally includes processing the text message at the call center server utilizing a text processor. The text processor identifies a text sender, schedules a follow-up communication at a follow-up time, and queues the text message and scheduled follow-up.
    Type: Grant
    Filed: December 9, 2016
    Date of Patent: April 3, 2018
    Assignee: JPMorgan Chase Bank, N.A.
    Inventors: Mamta Ossan, Ryan A. Schlosser, Richard H. Hogrogian, Michael Geller, Leepika Dhillon
  • System and Method for Implementing SMS Texting as a Customer Service Channel
    Publication number: 20180041634
    Abstract: Embodiments of the invention are directed to the integration of SMS texting into a social media platform for providing customer service support. A method of the invention includes maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to the dedicated customer service landline. The method further includes receiving at the registered handler system a text message directed to the dedicated landline. The method further includes calling a routing engine for forwarding the text message to a customer service platform and receiving a response to the text message formulated at the customer service platform at the processor. The method further includes transmitting the response from the processor in the form of a text message to the text hub for delivery by the mobile carrier to the mobile device.
    Type: Application
    Filed: October 12, 2017
    Publication date: February 8, 2018
    Inventors: Michael Geller, Richard H. Hogrogian
  • System and method for implementing SMS texting as a customer service channel
    Patent number: 9819796
    Abstract: Embodiments of the invention are directed to the integration of SMS texting into a social media platform for providing customer service support. A method of the invention includes maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to the dedicated customer service landline. The method further includes receiving at the registered handler system a text message directed to the dedicated landline. The method further includes calling a routing engine for forwarding the text message to a customer service platform and receiving a response to the text message formulated at the customer service platform at the processor. The method further includes transmitting the response from the processor in the form of a text message to the text hub for delivery by the mobile carrier to the mobile device.
    Type: Grant
    Filed: August 4, 2016
    Date of Patent: November 14, 2017
    Assignee: JPMorgan Chase Bank, N.A.
    Inventors: Michael Geller, Richard H. Hogrogian