Abstract: A system and methods are provided for passing control of a customer-support conversation among integrations responsible for responding to a customer during the customer-support conversation. The system receives a message from a source integration, which is presently responsible for responding to the customer during the customer-support conversation, wherein the message includes a pass-control command that passes control of the customer-support conversation to a target integration. In response to the pass-control command, the system passes control of the customer-support conversation from the source integration to the target integration, so that the target integration becomes responsible for responding to the customer.

Abstract: A system and methods are provided for passing control of a customer-support conversation among integrations responsible for responding to a customer during the customer-support conversation. The system receives a message from a source integration, which is presently responsible for responding to the customer during the customer-support conversation, wherein the message includes a pass-control command that passes control of the customer-support conversation to a target integration. In response to the pass-control command, the system passes control of the customer-support conversation from the source integration to the target integration, so that the target integration becomes responsible for responding to the customer.

Abstract: The disclosed embodiments relate to a system that passes control of a customer-support conversation among integrations, which are responsible for responding to a customer during the customer-support conversation. During operation, the system receives a message from a source integration, which is presently responsible for responding to the customer during the customer-support conversation, wherein the message includes a pass-control command that passes control of the customer-support conversation to a target integration. In response to the pass-control command, the system passes control of the customer-support conversation from the source integration to the target integration, so that the target integration becomes responsible for responding to the customer during the customer-support conversation.

Abstract: The disclosed embodiments relate to a system that facilitates accessing external servers to process messages during customer-support conversations in an online customer-support system. During operation, the system receives a message from a sender while the message is in transit between the sender and a receiver during a customer-support conversation, wherein the customer-support conversation is between a customer and a responsive entity, and wherein the customer-support conversation relates to an issue the customer has with a product or a service used by the customer. Next, the system feeds the message through a pipeline of processors, wherein each processor in the pipeline is configured to make a call to an associated external server to perform an operation on the message before forwarding the message to a subsequent stage of the pipeline. Finally, when the message finishes transiting the pipeline, the system forwards the message to the receiver.

Abstract: Fixtures (22, 27) at a doorway (13) of a landing (14) are formed integrally with a door frame (17, 17a). The fixtures include electronic modules (42, 46, 54) and energy storage devices (43, 47, 55). Power may be supplied by a generator (32) rotated by a pinion (34) in response to a rack (35) on a hoistway door (20), or by electrical contacts (58) disposed on the hoistway side of the door frame which touch contacts (65) on an elevator car door (63) when the door is open, thereby receiving power over a line (66) from the elevator car; or power may be provided by an inductive coupler (70). The fixtures (22, 27) may be within the profile of the door frame (17), or extend outwardly from the profile of the door frame (17a).

Abstract: Fixtures (22, 27) at a doorway (13) of a landing (14) are formed integrally with a door frame (17, 17a). The fixtures include electronic modules (42, 46, 54) and energy storage devices (43, 47, 55). Power may be supplied by a generator (32) rotated by a pinion (34) in response to a rack (35) on a hoistway door (20), or by electrical contacts (58) disposed on the hoistway side of the door frame which touch contacts (65) on an elevator car door (63) when the door is open, thereby receiving power over a line (66) from the elevator car; or power may be provided by an inductive coupler (70). The fixtures (22, 27) may be within the profile of the door frame (17), or extend outwardly from the profile of the door frame (17a).

Abstract: A wireless safety chain for an elevator system includes a base transceiver connected to a system controller. A plurality of safety chain components each includes a physical sensor such as a switch, and a wireless transceiver. The physical sensor monitors the component status. The wireless transceiver communicates among the other safety chain components and the system controller. The wireless safety chain preferably employs a token scheme, where a token is sent from the base transceiver to one component, which in turn sends the token to another component, and so on, until the token returns to the base transceiver. Failure of the token to return to the base transceiver in a predetermined amount of time signals that the elevator system is unsafe.