Abstract: A software application includes a document generator. A user can download from an upgrade website documentation (e.g., release notes) describing the differences in operation between a post-upgrade version of the application that would result if a target upgrade is implemented and a pre-upgrade version of the application, e.g., the one available on the user computer system. The document generator can generate full documentation for the post-upgrade version from the pre-upgrade documentation and the upgrade documentation. The post-upgrade documentation has a revision display mode and a non-revision display mode, the former showing the changes from the operation of the pre-upgrade version to the operation of the post-upgrade version.

Abstract: A multi-tier computer application that utilizes a web browser and a web server. The computer application includes a browser plug-in that runs simultaneously with the web browser and receives URL information from the web browser. This plug-in then sends requests and receives responses from the web server. A central database and a plug-in server run on the web server. A web site also runs on the web server. Web related information and user information is sent as a request from the browser plug-in to the web server and then routed through the web server to the plug-in server. The plug-in server then queries for feedback in the central database relating to the request. Feedback results are transmitted from the plug-in server through the web server to the browser plug-in and a visualization is transmitted from the browser plug-in to the web browser.