Abstract: A computer-implemented method for managing a contact center having a plurality of agents includes (a) receiving real-time data associated with each of a plurality of agents servicing incoming communications for the contact center, (b) categorizing each of the plurality of agents into a respective one of a plurality of burnout risk categories by processing the real-time data associated with each of the plurality of agents using a trained supervised machine learning model having a plurality of input features, (c) determining, based on a specification of a logical directive, an operation to be performed in relation to at least one agent in the plurality of agents, wherein the specification has at least one condition relating to the categorizing of each of the plurality of agents into the respective one of the plurality of burnout risk categories, and wherein the specification defines the operation to be performed in relation to the at least one agent in the plurality of agents upon the condition being satisfied,

Abstract: Techniques for monitoring and controlling yawing of a GPS satellite in an orbit that has an eclipsing portion out of the sunlight based on the orbital conditions of the GPS satellite. In one embodiment, a constant yaw bias is generated in the attitude control system of the GPS satellite to control the yawing of the GPS satellite when it is in the shadow of the earth.

Abstract: An improved analyzing system based on GIPSY-OASIS II software package developed at the Jet Propulsion Laboratory for Global Positioning System, general satellite tracking, orbit determination and trajectory studies. New features and functions include yaw compensation, precise satellite positioning by high-rate GPS clocks, enhanced data filtering and smoothing, a new user interface for controlling orientation of a satellite and its components, and no-fiducial approach to global geodesy. The present invention allows a fully automatic operation and delivery of validated daily solutions for orbits, clocks, station locations and others with no human intervention. A 3D GPS orbit accuracy of 15 cm and the daily repeatability of the 3D global geocentric station location in better than 1 cm have been achieved.