Abstract: Devices and methods for crimping a prosthetic heart valve onto a delivery device are described. In some embodiments, valves are crimped over an inflatable balloon and between proximal and distal shoulders mounted on a shaft inside the balloon. Crimping methods can include multiple compression steps with the valve located in different axial positions relative to the crimping jaws at each different step. In some methods, the valve may extend partially outside of the crimping jaws during certain crimping steps, such that the crimping force is only applied to the part of the valve that is inside the jaws. Exemplary crimping devices can include two or more adjacent sets of jaws that close down to different inner diameters, such that different parts of a valve get compressed to different outer diameters at the same time during a single crimping step.

Abstract: A charging circuit for a capacitor in a defibrillator includes a control enabling a setting of a desired time to charge a capacitor to a desired voltage in the defibrillator. The charging circuit further includes a flyback charge-pump circuit comprising a switch, an energy transfer transformer, an energy storage capacitor and a control. The switch is configured to stop or allow storage of energy in a transformer. The transformer transfers the energy to the capacitor. The flyback charge-pump circuit controls a duty-cycle on the switch so that a current draw from a power source (e.g. battery) is sufficient to enable charging the capacitor to the desired voltage within the desired time set on the control.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: A portable antenna terminal includes a deck on which is mounted a storage frame, and on which there is also supported an antenna that includes a kingpost shaft and a modular reflector that is formed from a plurality of reflector panels and a central reflector hub. The storage frame defines a storage space for storing the plurality of reflector panels and a receptacle for secured reception of the reflector hub. When fully loaded with all terminal components, the terminal has a total weight of equal to or less than 10,000 lbs., preferably equal to or less than 7,500 lbs., and more preferably equal to or less than 5,000 lbs. In a storage configuration, with the modular antenna components secured in stored positions, the terminal has dimensions equal to or less than 84 in. L×104 in. W×92 in. H.

Abstract: A method and related system provide for data tracking and generation for workforce management. The system has a database and tracks customers and conversations customers have with agents. The system tracks contact items each having a contact type and a channel. The system tracks work sessions each having one or more work bursts, based on tracking conversations and contact items. The system provides access to the database for users, reports or workforce management systems.

Abstract: Example headsets and methods for gathering electroencephalographic signals are disclosed herein. An example headset disclosed herein includes a cap to be worn on a head of a person and a first electrode carried by the cap. The first electrode holder defines a first opening therethrough. The example headset includes a first electrode that insertable into the first opening. The first electrode has a first length and is adjustable in the first opening to a first plurality of discrete positions having different depths of insertion relative to the first opening. The first electrode is to engage the head of the person when inserted a sufficient depth into the first opening. The example headset also includes a second electrode that is interchangeable with the first electrode and insertable into the first opening.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: A computer system may receive a layout of a data center, the layout of the data center identifying physical locations of a plurality of server racks, electrical distribution feeds, and uninterruptible power supplies. The computer system may receive a fault domain configuration for the datacenter, the fault domain configuration identifying virtual locations of a plurality of logical fault domains for distributing one or more instances so that the instances are stored on independent physical hardware devices within a single availability fault domain. The computer system may determine the configuration for the data center by assigning the plurality of fault domains to a plurality of electrical zones, wherein each electrical zone provides a redundant electrical power supply across the plurality of logical fault domains in an event of a failure of one or more electrical distribution feeds. The computer system may display the configuration for the data center on a display.

Abstract: Systems and methods are discussed herein for an optimal approach for wireless emergency alerting within cells of wireless communication networks by using a careful estimation of a “true effective radius” of each cell/sector to eliminate broadcasts falling short of alert area boundaries (with users in such gaps in coverage not receiving an alert despite being in the designated alert area). By utilizing true provisioning information of each cell/sector that is at least partly within the alert area boundaries to understand the true effective radii of particular cell sectors can be selected for broadcast of the alert such that the entire alert area is covered for broadcasting of the alert without excessive over-broadcasting, e.g., broadcasting excessively beyond the alert area boundaries. Alerts can then be broadcast within each selected cell sector.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: Disclosed herein are methods and systems for determining regions, domains, or amino acid residues of proteins that are intolerant to mutation. Also disclosed are applications for visualizing intolerant proteins regions, domains, and amino acid residues.

Abstract: An apparel cart comprises a base portion that includes a table; a slideable shelf; and a pull-out drawer, each constructed and arranged for positioning under the table and extendable from either a first side or second side of the table; a hanger rod assembly extending from a first end of the table, wherein at least one of the table, the slideable shelf, the pull-out drawer, or the hanger rod assembly is constructed and arranged for a user to perform an operation on at least one apparel item; and a set of wheels coupled to a bottom region of the base portion for moving the apparel cart between a location where the operation is performed on the at least one apparel item to another location.

Abstract: An apparel cart comprises a base portion that includes a table; a slideable shelf; and a pull-out drawer, each constructed and arranged for positioning under the table and extendable from either a first side or second side of the table; a hanger rod assembly extending from a first end of the table, wherein at least one of the table, the slideable shelf, the pull-out drawer, or the hanger rod assembly is constructed and arranged for a user to perform an operation on at least one apparel item; and a set of wheels coupled to a bottom region of the base portion for moving the apparel cart between a location where the operation is performed on the at least one apparel item to another location.

Abstract: Example methods disclosed herein to perform inventory display auditing include comparing a reference image of an inventory display obtained during a prior audit of the inventory display with a current image captured by a camera to determine whether the current image corresponds to the same inventory display as the reference image. Disclosed example methods also include, when the current image is determined to correspond to the same inventory display as the reference image, identifying a difference region in the current image corresponding to a portion of the inventory display that changed relative to the prior audit. Disclosed example methods further include, while the current image is displayed on a display screen, modifying a characteristic of the current image in the difference region to indicate a change in product inventory in the portion of the inventory display.