Abstract: A system includes a processing device and a memory device that includes instructions executable by the processing device for causing the processing device to perform operations. The system can receive an inquiry request generated by a software application in response to receiving a validation request to validate an identity of an entity initiating the validation request. Based on the inquiry request, the system can match an entity identifier to the token to validate the identity of the entity. Subsequently, the system can generate a validation indication to transmit to the software application. The validation indication can include the entity identifier associated with the token and the entity. The system can transmit the validation indication to the software application. The software application can receive an interaction request including the token and replace the token of the interaction request with the entity identifier provided in the validation indication.

Abstract: A system includes a processing device and a memory device that includes instructions executable by the processing device for causing the processing device to perform operations. The operations include receiving a validation request to validate an identity of an entity initiating the validation request. The operations further include validating the identity of the entity using a detokenization service based on the validation request. The detokenization service can match an entity identifier to a token of the validation request prior to validating the identity of the entity. Additionally, the operations include, in response to validating the identity of the entity, generating an interaction request in response to the entity selecting a particular request option provided via a user interface. The interaction request can include the token of the validation request. Further, the operations include replacing the token of the interaction request with the entity identifier prior to processing the interaction request.

Abstract: The present disclosure provides an apparatus and methods for opening a valve of a respirator for respirator fit testing. An apparatus may include: a platform connecting a first end to a second end; wherein the first end is configured to attach to an adapter of a respirator, wherein the adapter comprises a base having a cavity configured to receive the first end; wherein the second end comprises at least one protrusion extending from the platform; wherein the at least one protrusion comprises a length capable of extending into a valve in a respirator; and wherein the at least one protrusion is inserted into the valve to open the valve.

Abstract: The present disclosure provides an apparatus and methods for opening a valve of a respirator for respirator fit testing. An apparatus may include: a first end, wherein the first end comprises a cavity, wherein the cavity is configured to receive a male post of an adapter; a second end, wherein the second end comprises at least one protrusion; and an internal flange, wherein the internal flange comprises an interlocking feature, wherein the interlocking feature is configured to interact with at least one circumferential groove spaced axially along the male post to establish at least one adjustable height; wherein the apparatus rotates clockwise or counterclockwise until the at least one protrusion is engaged with the valve, a valve housing, or a cross section within housing.

Abstract: A system includes a processing device and a memory device that includes instructions executable by the processing device for causing the processing device to perform operations. The system can receive an inquiry request generated by a software application in response to receiving a validation request to validate an identity of an entity initiating the validation request. Based on the inquiry request, the system can match an entity identifier to the token to validate the identity of the entity. Subsequently, the system can generate a validation indication to transmit to the software application. The validation indication can include the entity identifier associated with the token and the entity. The system can transmit the validation indication to the software application. The software application can receive an interaction request including the token and replace the token of the interaction request with the entity identifier provided in the validation indication.

Abstract: A system includes a processing device and a memory device that includes instructions executable by the processing device for causing the processing device to perform operations. The operations include receiving a validation request to validate an identity of an entity initiating the validation request. The operations further include validating the identity of the entity using a detokenization service based on the validation request. The detokenization service can match an entity identifier to a token of the validation request prior to validating the identity of the entity. Additionally, the operations include, in response to validating the identity of the entity, generating an interaction request in response to the entity selecting a particular request option provided via a user interface. The interaction request can include the token of the validation request. Further, the operations include replacing the token of the interaction request with the entity identifier prior to processing the interaction request.

Abstract: This disclosure provides systems, devices, apparatus, and methods, including computer programs encoded on storage media, for processing pool care information. A processing device receives an input indicating a condition associated with water of a swimming pool. The condition has an impact on balancing a water chemistry of the water. The processing device computes, based on the input, a current water chemistry of the water of the swimming pool and determines a target water chemistry for the water of the swimming pool. The target water chemistry is different from the current water chemistry. The processing device outputs a pool care recommendation for the balancing the water chemistry of the water from the current water chemistry to the target water chemistry. The pool care recommendation is based on how the condition impacts the balancing the water chemistry.

Abstract: A computer system may receive a layout of a data center, the layout of the data center identifying physical locations of a plurality of server racks, electrical distribution feeds, and uninterruptible power supplies. The computer system may receive a fault domain configuration for the datacenter, the fault domain configuration identifying virtual locations of a plurality of logical fault domains for distributing one or more instances so that the instances are stored on independent physical hardware devices within a single availability fault domain. The computer system may determine the configuration for the data center by assigning the plurality of fault domains to a plurality of electrical zones, wherein each electrical zone provides a redundant electrical power supply across the plurality of logical fault domains in an event of a failure of one or more electrical distribution feeds. The computer system may display the configuration for the data center on a display.

Abstract: A portable antenna terminal includes a deck on which is mounted a storage frame, and on which there is also supported an antenna that includes a kingpost shaft and a modular reflector that is formed from a plurality of reflector panels and a central reflector hub. The storage frame defines a storage space for storing the plurality of reflector panels and a receptacle for secured reception of the reflector hub. When fully loaded with all terminal components, the terminal has a total weight of equal to or less than 10,000 lbs., preferably equal to or less than 7,500 lbs., and more preferably equal to or less than 5,000 lbs. In a storage configuration, with the modular antenna components secured in stored positions, the terminal has dimensions equal to or less than 84 in. L×104 in. W×92 in. H.

Abstract: A charging circuit for a capacitor in a defibrillator includes a control enabling a setting of a desired time to charge a capacitor to a desired voltage in the defibrillator. The charging circuit further includes a flyback charge-pump circuit comprising a switch, an energy transfer transformer, an energy storage capacitor and a control. The switch is configured to stop or allow storage of energy in a transformer. The transformer transfers the energy to the capacitor. The flyback charge-pump circuit controls a duty-cycle on the switch so that a current draw from a power source (e.g. battery) is sufficient to enable charging the capacitor to the desired voltage within the desired time set on the control.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: A portable antenna terminal includes a deck on which is mounted a storage frame, and on which there is also supported an antenna that includes a kingpost shaft and a modular reflector that is formed from a plurality of reflector panels and a central reflector hub. The storage frame defines a storage space for storing the plurality of reflector panels and a receptacle for secured reception of the reflector hub. When fully loaded with all terminal components, the terminal has a total weight of equal to or less than 10,000 lbs., preferably equal to or less than 7,500 lbs., and more preferably equal to or less than 5,000 lbs. In a storage configuration, with the modular antenna components secured in stored positions, the terminal has dimensions equal to or less than 84 in. L×104 in. W×92 in. H.

Abstract: A method and related system provide for data tracking and generation for workforce management. The system has a database and tracks customers and conversations customers have with agents. The system tracks contact items each having a contact type and a channel. The system tracks work sessions each having one or more work bursts, based on tracking conversations and contact items. The system provides access to the database for users, reports or workforce management systems.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.

Abstract: A computer system may receive a layout of a data center, the layout of the data center identifying physical locations of a plurality of server racks, electrical distribution feeds, and uninterruptible power supplies. The computer system may receive a fault domain configuration for the datacenter, the fault domain configuration identifying virtual locations of a plurality of logical fault domains for distributing one or more instances so that the instances are stored on independent physical hardware devices within a single availability fault domain. The computer system may determine the configuration for the data center by assigning the plurality of fault domains to a plurality of electrical zones, wherein each electrical zone provides a redundant electrical power supply across the plurality of logical fault domains in an event of a failure of one or more electrical distribution feeds. The computer system may display the configuration for the data center on a display.

Abstract: Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing the incoming communications for each of the one or more customers based on customer attributes and/or agent attributes that are adjustable and extensible. An incoming communication is routed from a customer to an agent having a highest pairing score with the customer. The incoming communication can be routed on a first communication channel and then switched over to a second communication channel. The first communication channel and second communication channel can be different types of communication channels.