Patents by Inventor Michael Higgins

Michael Higgins has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20220374728
    Abstract: Disclosed embodiments provide a framework for intent discovery based on user input and execution of processes based on the discovered intents. An intent processing system provides, via an interface, a graphical representation of different intent clusters corresponding to different intents. An intent cluster includes a set of intent terms and/or phrases that can be used to submit a request or issue that is associated with an intent. As a user selects intent terms and/or phrases from an intent cluster via the interface, the intent processing system can identify actions that can be performed to address the user's request or issue.
    Type: Application
    Filed: May 20, 2022
    Publication date: November 24, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Matthew Dunn, Michael Higgins
  • Patent number: 11496422
    Abstract: Disclosed embodiments provide a framework to assist bot managers and builders in identifying particular friction points between bots and customers to allow for real-time identification of bot conversation issues and to train bots to improve conversation flows. Conversation data is processed using machine learning models to detect bot states within conversations and calculate a Meaningful Automated Connection Score (MACS) for these conversations. The MACS for a conversation is provided to bot builders to allow the bot builders to identify friction points and update bots accordingly.
    Type: Grant
    Filed: December 21, 2021
    Date of Patent: November 8, 2022
    Assignee: LIVEPERSON, INC.
    Inventors: Michael Higgins, Akshay Hazare, Andrew Maurer, Matthew Dunn, George Bonev
  • Patent number: 11489739
    Abstract: The present disclosure relates generally to facilitating two-way communications. One example involves receiving input data as part of a two-way communication session associated with a plurality of bots, accessing confidence scores from the bots. Mapped scores are then generated for the plurality of bots from the confidence scores using a bot score mapper. A selected bot is identified using the mapped scores, and the two-way communication session is facilitated using the selected bot. Further, techniques are provided to track performance of the selected bot and dynamically updated mapping adjustments in the bot score mapper using feedback and machine learning systems.
    Type: Grant
    Filed: December 28, 2021
    Date of Patent: November 1, 2022
    Assignee: LIVEPERSON, INC.
    Inventors: Michael Higgins, Matthew Dunn
  • Publication number: 20220210094
    Abstract: A switch architecture for a data-driven intelligent networking system is provided. The system can accommodate dynamic traffic with fast, effective congestion control. The system can maintain state information of individual packet flows, which can be set up or released dynamically based on injected data. Each flow can be provided with a flow-specific input queue upon arriving at a switch. Packets of a respective flow are acknowledged after reaching the egress point of the network, and the acknowledgement packets are sent back to the ingress point of the flow along the same data path. As a result, each switch can obtain state information of each flow and perform flow control on a per-flow basis.
    Type: Application
    Filed: March 23, 2020
    Publication date: June 30, 2022
    Inventors: Abdulla M. Bataineh, Jonathan P. Beecroft, Thomas L. Court, Anthony M. Ford, Edwin L. Froese, David Charles Hewson, Joseph G. Kopnick, Andrew S. Kopser, Duncan Roweth, Gregory Faanes, Michael Higgins, Timothy J. Johnson, Trevor Jones, James Reinhard, Edward J. Turner, Steven L. Scott, Robert L. Alverson
  • Publication number: 20220210033
    Abstract: The present disclosure relates generally to facilitating two-way communications. One example involves receiving input data as part of a two-way communication session associated with a plurality of bots, accessing confidence scores from the bots. Mapped scores are then generated for the plurality of bots from the confidence scores using a bot score mapper. A selected bot is identified using the mapped scores, and the two-way communication session is facilitated using the selected bot. Further, techniques are provided to track performance of the selected bot and dynamically updated mapping adjustments in the bot score mapper using feedback and machine learning systems.
    Type: Application
    Filed: December 28, 2021
    Publication date: June 30, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Michael Higgins, Matthew Dunn
  • Publication number: 20220200936
    Abstract: Disclosed embodiments provide a framework to assist bot managers and builders in identifying particular friction points between bots and customers to allow for real-time identification of bot conversation issues and to train bots to improve conversation flows. Conversation data is processed using machine learning models to detect bot states within conversations and calculate a Meaningful Automated Connection Score (MACS) for these conversations. The MACS for a conversation is provided to bot builders to allow the bot builders to identify friction points and update bots accordingly.
    Type: Application
    Filed: December 21, 2021
    Publication date: June 23, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Michael Higgins, Akshay Hazare, Andrew Maurer, Matthew Dunn, George Bonev
  • Publication number: 20220086108
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically routing messages having multiple intents between bots and terminal devices during communication sessions configured with multi-channel capabilities.
    Type: Application
    Filed: September 15, 2021
    Publication date: March 17, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Michael Higgins, Xi Chen, Chuqinh He, Ender Ricart
  • Patent number: 10974410
    Abstract: A stripper clip (100) for a die board (300) of a stripping machine, the stripper clip (100) comprising: a hub (110) to be fitted into a corresponding socket (320) of the die board (300); a bridge extending from the hub (110) to a distal end (122); and a cantilevered arm (130) extending from the distal end (122) of the bridge. The clip (100) is dimensioned to fit into a socket (320) of the die board (300) with the cantilevered arm (130) extending from an underside of the die board (300) into an aperture (310) of the die board (300) for receiving waste pieces from blanks. The clip (100) is formed of a resilient material so that the cantilevered arm (130) is deflected towards the hub (110) as a waste piece (410) passes through the die board (300) and so that the arm (130) reflexes as the waste piece (410) passes the cantilevered arm (130) to assist in disposing of the waste piece (410).
    Type: Grant
    Filed: April 11, 2017
    Date of Patent: April 13, 2021
    Assignee: Speedpin Limited
    Inventor: Michael Higgins
  • Patent number: 10915900
    Abstract: Techniques for leveraging a likelihood that a transaction (or a portion thereof) will be associated with a refund request to determine whether and/or how long to delay sending, to a payment service, a request for processing the transaction (or portion thereof) are described herein. In an example, a payment processing service may receive, from a point of sale device operated by a merchant, transaction data associated with a transaction between the merchant and a customer. The payment processing service may determine a likelihood that the customer will request a refund for a cost of an item of the transaction at a time after the transaction. Based at least partly on the likelihood, the payment processing service may determine whether to wait until at least the time before sending, to a payment service, a request to process the transaction data for at least the cost of the item.
    Type: Grant
    Filed: June 26, 2017
    Date of Patent: February 9, 2021
    Assignee: Square, Inc.
    Inventors: Michael Higgins, Ryder Moody
  • Patent number: 10682195
    Abstract: The invention relates to a surgical guide for receiving and guiding a surgical instrument, the guide including; an elongate body extending from a proximal end to a distal end, the elongate body including at least one aperture for receiving and guiding the surgical instrument; at least one positioning mechanism, the positioning mechanism adapted to be directly or indirectly connected to the body and adapted to engage or abut an anatomical location of a patient on which the guide is to be used. The guide is particularly useful in aiding canine tibial tuberosity advancement procedures.
    Type: Grant
    Filed: February 5, 2016
    Date of Patent: June 16, 2020
    Inventors: Seamus John Tredinnick, Brent Michael Higgins
  • Publication number: 20190111580
    Abstract: A stripper clip (100) for a die board (300) of a stripping machine, the stripper clip (100) comprising: a hub (110) to be fitted into a corresponding socket (320) of the die board (300); a bridge extending from the hub (110) to a distal end (122); and a cantilevered arm (130) extending from the distal end (122) of the bridge. The clip (100) is dimensioned to fit into a socket (320) of the die board (300) with the cantilevered arm (130) extending from an underside of the die board (300) into an aperture (310) of the die board (300) for receiving waste pieces from blanks. The clip (100) is formed of a resilient material so that the cantilevered arm (130) is deflected towards the hub (110) as a waste piece (410) passes through the die board (300) and so that the arm (130) reflexes as the waste piece (410) passes the cantilevered arm (130) to assist in disposing of the waste piece (410).
    Type: Application
    Filed: April 11, 2017
    Publication date: April 18, 2019
    Inventor: Michael Higgins
  • Patent number: 9593513
    Abstract: A lock release apparatus has a handle and a cable. The handle has a gripping portion and a cable receiving portion. The cable, which is capable of a path of movement over the cable receiving portion, has a cable end which is retained within the handle through an opening of the cable receiving portion. The cable receiving portion includes at least one retention portion which is deflectable in response to compressive force and a blocking portion that blocks engagement of the cable with the at least one retention portion. In another aspect, the cable receiving portion includes at least one retention portion, without a blocking portion, where the at least one retention portion is located out of the path of movement of the cable with respect to the handle.
    Type: Grant
    Filed: February 1, 2014
    Date of Patent: March 14, 2017
    Assignee: Toyota Motor Engineering & Manufacturing North America, Inc.
    Inventor: Christopher Michael Higgins
  • Publication number: 20150258321
    Abstract: The present disclosure provides a sensor system that includes a fluid supply, one or more supply lines, a monitor, communication lines, a sensor, a catheter and a connector assembly. The connector assembly includes a housing and a tube extending out of a distal end of the housing wherein the tube is compressed against a luer connector of the catheter to form a seal between the catheter and connector assembly.
    Type: Application
    Filed: October 9, 2013
    Publication date: September 17, 2015
    Applicant: Edwards Lifesciences Corporation
    Inventors: Michael Higgins, Weldon D. West, Paul S. Van Wieren
  • Publication number: 20150218853
    Abstract: A lock release apparatus has a handle and a cable. The handle has a gripping portion and a cable receiving portion. The cable, which is capable of a path of movement over the cable receiving portion, has a cable end which is retained within the handle through an opening of the cable receiving portion. The cable receiving portion includes at least one retention portion which is deflectable in response to compressive force and a blocking portion that blocks engagement of the cable with the at least one retention portion. In another aspect, the cable receiving portion includes at least one retention portion, without a blocking portion, where the at least one retention portion is located out of the path of movement of the cable with respect to the handle.
    Type: Application
    Filed: February 1, 2014
    Publication date: August 6, 2015
    Applicant: TOYOTA MOTOR ENGINEERING & MANUFACTURING NORTH AMERICA, INC.
    Inventor: Christopher Michael Higgins
  • Patent number: 8938821
    Abstract: A bushing (58) has an entry portion (68) which is secured to a urinal housing (50) and an exit portion (70) which faces a drain pipe (54, 54a, 54b). The entry portion interior surface (74) is fittable about and sealingly grips the urinal exit tube (52). The interiors of the entry and exit portions lie on a common axis (58x) and with the axis (52x) of the urinal exit tube. These axes define a sloped incline and, thus, a built-in, gravitationally-directed downwardly-disposed inclination. Because the axes usually do not fall on the axis (56x) of the conduit, they are angled and offset from the conduit axis. The offset of the bushing raises it above the axis of the conduit. Tubing (60, 60a) is secured at its end (62, 62a) to the bushing exit portion so that the tubing axis at its end (62, 62a) similarly is raised above the conduit axis. The tubing extends from the bushing at an incline that is determined by the built-in incline of the bushing.
    Type: Grant
    Filed: July 18, 2005
    Date of Patent: January 27, 2015
    Assignee: Falcon Waterfree Technologies, LLC
    Inventor: Michael Higgins
  • Publication number: 20140353153
    Abstract: Apparatus and methods are described for preparing, maintaining, and stabilizing sensors. The apparatus and methods for preparing sensors for use are utilized in advance of the sensor being removed from a sealed, sterilized package. The apparatus include packaging materials having electrical circuits capable of stabilizing a sensor to prepare the sensor for use. The methods for preparing a sensor for use includes methods of providing a solution to a sterilized packaging that contains a sensor connected to a sensor activating circuit, activating the circuit, and allowing the sensor to stabilize. These methods can be performed without compromising the packaging. The apparatus for stabilizing a sensor that is in use include a circuit connectable to the sensor that provides a signal to the sensor that prevents the sensor from becoming destabilized when disconnected from a monitoring device.
    Type: Application
    Filed: August 14, 2014
    Publication date: December 4, 2014
    Applicant: Edwards Lifesciences Corporation
    Inventors: Michael Higgins, Mark A. Konno, Todd Fjield
  • Publication number: 20140350469
    Abstract: A portable medical analyzer comprising a sampling module with a sample port for receiving body fluid, an assay sensor module for analysis of the body fluid, an analytical detector module with detection of information from the assay, and a communications module for transferring the information to a remote location via a wired or wireless network.
    Type: Application
    Filed: August 11, 2014
    Publication date: November 27, 2014
    Applicant: Sanofi-Aventis Deutschland GmbH
    Inventors: Domnique M. FREEMAN, Michael Higgins, Jeffrey Perry
  • Patent number: 8834703
    Abstract: Apparatus and methods are described for preparing, maintaining, and stabilizing sensors. The apparatus and methods for preparing sensors for use are utilized in advance of the sensor being removed from a sealed, sterilized package. The apparatus include packaging materials having electrical circuits capable of stabilizing a sensor to prepare the sensor for use. The methods for preparing a sensor for use includes methods of providing a solution to a sterilized packaging that contains a sensor connected to a sensor activating circuit, activating the circuit, and allowing the sensor to stabilize. These methods can be performed without compromising the packaging. The apparatus for stabilizing a sensor that is in use include a circuit connectable to the sensor that provides a signal to the sensor that prevents the sensor from becoming destabilized when disconnected from a monitoring device.
    Type: Grant
    Filed: March 26, 2012
    Date of Patent: September 16, 2014
    Assignee: Edwards Lifesciences Corporation
    Inventors: Michael Higgins, Mark Konno, Todd Fjield
  • Publication number: 20140235984
    Abstract: The present invention provides a blood parameter sensing system that may include a sensor, a blood access system, a flow controller and a monitor system. The blood access system may include a blood draw member having an internal configuration adapted to avoid clotting without the use of anticoagulants and under a range of flow profiles, including small volume blood draws. The flow controller may be configured to adapt to a range of access devices by using feedback from the sensor and monitor to customize flow profiles. The monitor system is configured to reduce parameter measurement error by modeling sensitivity change during system startup or reconnect.
    Type: Application
    Filed: January 30, 2014
    Publication date: August 21, 2014
    Applicant: Edwards Lifesciences Corporation
    Inventors: Jennifer L. Wilbur, Michael Higgins, Paul S. Van Wieren, Alexander H. Siemons, Chris J. Okos
  • Publication number: 20140235974
    Abstract: Embodiments of the present invention provide a blood analyte sensing system (10) that includes an integral calibrant concentration measurement system. The blood analyte sensing system includes a blood sensor (22), a calibration system and the calibrant concentration measurement system. The calibrant concentration measurement system is connected in communication with both the calibration system and the blood sensor. The calibration concentration measurement system includes a calibrant sensor (20) configured to measure a calibrant concentration in response to exposure to the calibrant. The calibration concentration measurement system is also configured to determine the analyte concentration of the patient's blood using the calibrant concentration, calibration signal and the blood signal.
    Type: Application
    Filed: October 10, 2012
    Publication date: August 21, 2014
    Applicant: Edward Lifesciences Corporation
    Inventors: Michael Higgins, Jennifer L. Wilbur, Paul S. Van Wieren