Abstract: Various aspects of the subject technology relate to systems, methods, and machine-readable media for an interactive analytics platform responsive to data inquiries. These aspects include identifying a request for energy consumption data of an energy user from a user in a live interaction with the energy user. A utility bill as well as energy consumption data associated with the second user may be retrieved using an authentication of the second user. Energy consumption factors that influence a billing amount of the utility bill may be identified based on the energy consumption data. An interface with specific billing insights that correspond to the energy consumption factors is generated. The specific billing insights provide an explanation as to why the billing amount of the utility bill exceeded a cost expectation of the second user. The interface mapped with the utility bill may be provided for display.

Abstract: Various aspects of the subject technology relate to systems, methods, and machine-readable media for an interactive analytics platform responsive to data inquiries. These aspects include identifying a request for energy consumption data of an energy user from a user in a live interaction with the energy user. A utility bill as well as energy consumption data associated with the second user may be retrieved using an authentication of the second user. Energy consumption factors that influence a billing amount of the utility bill may be identified based on the energy consumption data. An interface with specific billing insights that correspond to the energy consumption factors is generated. The specific billing insights provide an explanation as to why the billing amount of the utility bill exceeded a cost expectation of the second user. The interface mapped with the utility bill may be provided for display.

Abstract: Various aspects of the subject technology relate to systems, methods, and machine-readable media for an interactive analytics platform responsive to data inquiries. These aspects include identifying a request for energy consumption data of an energy user from a user in a live interaction with the energy user. A utility bill as well as energy consumption data associated with the second user may be retrieved using an authentication of the second user. Energy consumption factors that influence a billing amount of the utility bill may be identified based on the energy consumption data. An interface with specific billing insights that correspond to the energy consumption factors is generated. The specific billing insights provide an explanation as to why the billing amount of the utility bill exceeded a cost expectation of the second user. The interface mapped with the utility bill may be provided for display to the user.

Abstract: Various aspects of the subject technology relate to systems, methods, and machine-readable media for interactive analytics platform responsive to data inquiries. These aspects include initiating, on one or more computing devices, a follow-up communication to an energy user based on one or more interactions between a billing advisor user and a billing advisor interface to a utility bill associated with an energy user. Content associated with the one or more interactions can be identified using the one or more computing devices. The content may identify information responsive to a data inquiry from the energy user. The follow-up communication can be generated with the identified content using the one or more computing devices for transmission to the energy user.