Patents by Inventor Michael J. Pultz

Michael J. Pultz has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for replacing hold-time with a call-back in a contact center environment
    Patent number: 11470197
    Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.
    Type: Grant
    Filed: May 7, 2019
    Date of Patent: October 11, 2022
    Assignee: FonCloud, Inc.
    Inventors: Shai Berger, Jason P. Bigue, Michael J. Pultz
  • System and method for replacing hold-time with a call back in a contact center environment
    Patent number: 10819853
    Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party and handles sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.
    Type: Grant
    Filed: November 17, 2019
    Date of Patent: October 27, 2020
    Assignee: Fon Cloud, Inc.
    Inventors: Shai Berger, Jason Bigue, Michael J. Pultz
  • SYSTEM AND METHOD FOR REPLACING HOLD-TIME WITH A CALL BACK IN A CONTACT CENTER ENVIRONMENT
    Publication number: 20200084317
    Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party and handles sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.
    Type: Application
    Filed: November 17, 2019
    Publication date: March 12, 2020
    Inventors: Shai Berger, Jason Bigue, Michael J. Pultz
  • System and method for replacing hold-time with a call back in a contact center environment
    Patent number: 10484543
    Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party and handles sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.
    Type: Grant
    Filed: March 16, 2018
    Date of Patent: November 19, 2019
    Assignee: FonCloud, Inc.
    Inventors: Shai Berger, Jason Bigue, Michael J. Pultz
  • System and Method for Replacing Hold-Time with a Call-Back in a Contact Center Environment
    Publication number: 20190260878
    Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.
    Type: Application
    Filed: May 7, 2019
    Publication date: August 22, 2019
    Inventors: Shai Berger, Jason P. Bigue, Michael J. Pultz
  • System and method for replacing hold-time with a call-back in a contact center environment
    Patent number: 10284726
    Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.
    Type: Grant
    Filed: July 5, 2016
    Date of Patent: May 7, 2019
    Assignee: FONCLOUD, INC.
    Inventors: Shai Berger, Jason P. Bigue, Michael J. Pultz
  • SYSTEM AND METHOD FOR REPLACING HOLD-TIME WITH A CALL BACK IN A CONTACT CENTER ENVIRONMENT
    Publication number: 20180227423
    Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party and handles sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.
    Type: Application
    Filed: March 16, 2018
    Publication date: August 9, 2018
    Inventors: Shai Berger, Jason Bigue, Michael J. Pultz
  • System and Method for Replacing Hold-Time With a Call-Back in a Contact Center Environment
    Publication number: 20170034352
    Abstract: System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.
    Type: Application
    Filed: July 5, 2016
    Publication date: February 2, 2017
    Inventors: Shai Berger, Jason P. Bigue, Michael J. Pultz
  • Method for determining the on-hold status in a call
    Patent number: 9270817
    Abstract: A system and method is provided for detecting a hold status in a transaction between a waiting party and a queuing party. The system is adapted to use a preexisting cue profile database containing cue profile for a queuing party. A preexisting cue profile may be used for detecting a hold status in a call between a waiting party and a queuing party. The cue profile of the queuing party may include audio cues, text cues, and cue metadata. The transaction may be a telephone based, mobile-phone based, or internet based.
    Type: Grant
    Filed: November 24, 2008
    Date of Patent: February 23, 2016
    Assignee: FonCloud, Inc.
    Inventors: Jason P. Bigue, Shai Berger, Michael J. Pultz