Patents by Inventor Michael J. Sammon

Michael J. Sammon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20190121516
    Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
    Type: Application
    Filed: December 17, 2018
    Publication date: April 25, 2019
    Inventors: Doree Duncan Seligmann, Ajita John, Michael J. Sammon, David Skiba
  • Patent number: 10212587
    Abstract: Methods and apparatus are disclosed for authenticating a user based on the geo-location history of a geo-location-enabled wireless device (e.g., a GPS-enabled wireless telecommunications terminal, a smart card, an RFID tag, etc.). In a first illustrative embodiment, a user of a geo-location-enabled wireless telecommunications terminal (e.g., a GPS-enabled cell phone, a GPS-enabled notebook computer, etc.) who attempts to access a restricted resource is challenged with one or more questions that are generated from the terminal's geo-location history. In a second illustrative embodiment, a user of a data-processing system who attempts to access a restricted resource is asked to provide a username Z. The user is then challenged with one or more questions that are generated from the geo-location history of a wireless device that is associated with username Z (e.g., a cell phone that belongs to the user whose username is Z, etc.).
    Type: Grant
    Filed: April 20, 2015
    Date of Patent: February 19, 2019
    Assignee: Avaya Inc.
    Inventors: Jon Louis Bentley, George William Erhart, Lawrence O'Gorman, Michael J. Sammon, David Joseph Skiba
  • Patent number: 10203839
    Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
    Type: Grant
    Filed: October 18, 2016
    Date of Patent: February 12, 2019
    Assignee: Avaya Inc.
    Inventors: Doree Duncan Seligmann, Ajita John, Michael J. Sammon, David Skiba
  • Patent number: 9892743
    Abstract: Embodiments are directed to using a three-dimensional sound space to analyze security surveillance information. According to one embodiment, the three-dimensional sound space can comprise part of a security surveillance system in which sound sources related to security surveillance information can be presented and a user can efficiently navigate even a large number of sound sources in the three-dimensional sound space. Effective audio surveillance relies on the ability of the surveillance personnel to efficiently identify calls that need further analysis and calls that need no further analysis without introducing too many false negative or false positive conditions. Utilization of three-dimensional space described herein can increase the ease with which security analysts review audio content and identify relevant audio content that requires further analysis.
    Type: Grant
    Filed: October 18, 2016
    Date of Patent: February 13, 2018
    Assignee: Avaya Inc.
    Inventors: Doree Duncan Seligmann, Ajita John, Michael J. Sammon, David Skiba
  • Patent number: 9838818
    Abstract: Systems, methods, and computer-readable storage media for generating an immersive three-dimensional sound space for searching audio. The system generates a three-dimensional sound space having a plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location. Next, the system receives input from the user to navigate to a new location in the three-dimensional sound space. Based on the input, the system then changes each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.
    Type: Grant
    Filed: January 29, 2016
    Date of Patent: December 5, 2017
    Assignee: Avaya Inc.
    Inventors: Doree Duncan Seligmann, Ajita John, Michael J. Sammon
  • Patent number: 9838824
    Abstract: According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.
    Type: Grant
    Filed: October 18, 2016
    Date of Patent: December 5, 2017
    Assignee: Avaya Inc.
    Inventors: Doree Duncan Seligmann, Ajita John, Michael J. Sammon, David Skiba
  • Patent number: 9590985
    Abstract: An apparatus and method are disclosed for determining authentication frequency (i.e., the length of time between authenticating and re-authenticating a user) and challenge type (e.g., username/password, fingerprint recognition, voice recognition, etc.) based on what software applications a user is running on a data-processing system, and how those applications are being used (e.g., what functions are used, what data is input to or output by the application, how often and for how long applications are used, what input devices and output devices are used, etc.) Advantageously, the illustrative embodiment enables authentication frequency and challenge type to be adjusted based on the likelihood of malicious activity and/or the potential cost of malicious activity, as inferred from current and past application usage. In addition, the illustrative embodiment enables selection of an authentication challenge type that is less intrusive to a user based on current application usage.
    Type: Grant
    Filed: May 4, 2015
    Date of Patent: March 7, 2017
    Assignee: Avaya Inc.
    Inventors: Jon Louis Bentley, George William Erhart, Lawrence O'Gorman, Michael J. Sammon, David Joseph Skiba
  • Patent number: 9572095
    Abstract: A method and apparatus for selecting one of a plurality of delivery mechanisms for sending a message are disclosed. The illustrative embodiment enables the advantageous selection of the delivery mechanism for sending a message from a first telecommunications terminal to a second telecommunications terminal based on at least one of: (i) the location of the first terminal, (ii) the location of the second terminal, (iii) the time and date (i.e., the calendrical time) at the first terminal, (iv) the calendrical time at the second terminal, and (v) one or more properties of the message (e.g., the sending user, the receiving user, a message priority, the contents of the message, etc.). A delivery mechanism for sending a message comprises at least one of: a physical medium, a physical layer protocol, a medium access control, and a network for transport.
    Type: Grant
    Filed: December 4, 2003
    Date of Patent: February 14, 2017
    Assignee: Avaya Inc.
    Inventors: Doree Duncan Seligmann, Michael J. Sammon, Lynne Shapiro Brotman, Reinhard Peter Klemm, Ajita John
  • Publication number: 20170038943
    Abstract: According to one embodiment, audio and non-audio data can be represented as sound sources in a three-dimensional sound space adapted to also provide visual data. Non-audio data can be associated with audio sound sources presented in the sound space. Navigation within this combined three-dimensional audio/visual space can be based primarily on the audio aspects of the sound sources with the details of the non-audio data being presented on demand, for example, when the listener navigates through the combined three-dimensional audio/visual space to a particular sound source at which point the non-audio data associated with that sound source can be presented.
    Type: Application
    Filed: October 18, 2016
    Publication date: February 9, 2017
    Inventors: Doree Duncan Seligmann, Ajita John, Michael J. Sammon, David Skiba
  • Publication number: 20170040028
    Abstract: Embodiments are directed to using a three-dimensional sound space to analyze security surveillance information. According to one embodiment, the three-dimensional sound space can comprise part of a security surveillance system in which sound sources related to security surveillance information can be presented and a user can efficiently navigate even a large number of sound sources in the three-dimensional sound space. Effective audio surveillance relies on the ability of the surveillance personnel to efficiently identify calls that need further analysis and calls that need no further analysis without introducing too many false negative or false positive conditions. Utilization of three-dimensional space described herein can increase the ease with which security analysts review audio content and identify relevant audio content that requires further analysis.
    Type: Application
    Filed: October 18, 2016
    Publication date: February 9, 2017
    Inventors: Doree Duncan Seligmann, Ajita John, Michael J. Sammon, David Skiba
  • Publication number: 20170041730
    Abstract: According to one embodiment, the grouping and arrangement of sound sources within a three-dimensional sound space can be based on attributes of the sound source. The content presented in the three-dimensional sound space can comprise social media content. According to another embodiment, the content can comprise voicemail messages and the three-dimensional sound space can be used for managing and retrieving the voicemails messages. In yet another embodiment, the content can comprise communications in a contact center between a customer or other caller and a customer support agent. According to a further embodiment, the three-dimensional sound space or an environment in which the three-dimensional sound space is implemented can provide an opportunity for the user or listener to initiate a follow-on communication with the originator of the sound source such as a social media post or other social media communication, a voice call, or other message or communication.
    Type: Application
    Filed: October 18, 2016
    Publication date: February 9, 2017
    Inventors: Doree Duncan Seligmann, Ajita John, Michael J. Sammon, David Skiba
  • Patent number: 9495350
    Abstract: Systems, methods, and non-transitory computer-readable storage media for determining expertise through speech analytics. The system associates speakers with respective segments of an audio conversation to yield associated speaker segments. The system also identifies a number of times a speaker has spoken about a topic in the audio conversation by searching the associated speaker segments for a term associated with the topic. The system then ranks the speaker as an expert in the topic when the number of times the speaker has spoken about the topic in the audio conversation exceeds a threshold. The audio conversation can include a compilation of a plurality of audio conversations. Moreover, the system can tag the associated speaker segments having the term with keyword tags and match a respective segment from the associated speaker segments with the speaker, the respective segment having a keyword tag.
    Type: Grant
    Filed: September 14, 2012
    Date of Patent: November 15, 2016
    Assignee: Avaya Inc.
    Inventors: Ajita John, Michael J. Sammon, Reinhard Klemm, Doree Duncan Seligmann
  • Publication number: 20160150340
    Abstract: Systems, methods, and computer-readable storage media for generating an immersive three-dimensional sound space for searching audio. The system generates a three-dimensional sound space having a plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location. Next, the system receives input from the user to navigate to a new location in the three-dimensional sound space. Based on the input, the system then changes each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.
    Type: Application
    Filed: January 29, 2016
    Publication date: May 26, 2016
    Inventors: Doree Duncan SELIGMANN, Ajita JOHN, Michael J. SAMMON
  • Patent number: 9301069
    Abstract: Systems, methods, and computer-readable storage media for generating an immersive three-dimensional sound space for searching audio. The system generates a three-dimensional sound space having a plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location. Next, the system receives input from the user to navigate to a new location in the three-dimensional sound space. Based on the input, the system then changes each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space.
    Type: Grant
    Filed: December 27, 2012
    Date of Patent: March 29, 2016
    Assignee: Avaya Inc.
    Inventors: Doree Duncan Seligmann, Ajita John, Michael J. Sammon
  • Patent number: 9269073
    Abstract: Systems, methods, and computer-readable storage media for managing meeting agendas in a meeting or conference via a virtual agenda participant. The system maintains, prior to a communication session, a conference agenda associated with the communication session. During the communication session, the system identifies, via a virtual entity, communication items associated with the communication session to yield identified communication items, wherein the virtual entity dynamically monitors the communication session and processes data associated with the communication session to identify the communication items. The system then compares, via the virtual entity, the conference agenda with the identified communication items to determine which items from the conference agenda have been addressed during the communication session.
    Type: Grant
    Filed: September 20, 2012
    Date of Patent: February 23, 2016
    Assignee: Avaya Inc.
    Inventors: Michael J. Sammon, Ajita John, Doree Duncan Seligmann
  • Patent number: 9262609
    Abstract: An apparatus and method are disclosed for determining authentication frequency (i.e., the length of time between authenticating and re-authenticating a user) and challenge type (e.g., username/password, fingerprint recognition, voice recognition, etc.) based on one or more environmental properties (e.g., ambient noise level, ambient luminosity, temperature, etc.), or one or more physiological properties of a user (e.g., heart rate, blood pressure, etc.), or both. Advantageously, the illustrative embodiment enables authentication frequency and challenge type to be adjusted based on the likelihood of malicious activity, as inferred from these properties. In addition, the illustrative embodiment enables the authentication challenge type to be tailored to particular environmental conditions (e.g., noisy environments, dark environments, etc.).
    Type: Grant
    Filed: March 9, 2015
    Date of Patent: February 16, 2016
    Assignee: Avaya Inc.
    Inventors: Jon Louis Bentley, George William Erhart, Lawrence O'Gorman, Michael J. Sammon, David Joseph Skiba
  • Patent number: 9179002
    Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable storage media for automatically initiating online social interactions based on participation in a conference call. Audio of the conference call is analyzed for data, such as timestamps indicating when people spoke, the volume of speech, words per minute, and emotional context. This analysis determines relationships between participants, and initiates online social interactions compatible with those relationships. This initialization can take the form of a prompt, or can be performed without interruption to the participants.
    Type: Grant
    Filed: August 8, 2011
    Date of Patent: November 3, 2015
    Assignee: Avaya Inc.
    Inventor: Michael J. Sammon
  • Publication number: 20150237047
    Abstract: An apparatus and method are disclosed for determining authentication frequency (i.e., the length of time between authenticating and re-authenticating a user) and challenge type (e.g., username/password, fingerprint recognition, voice recognition, etc.) based on what software applications a user is running on a data-processing system, and how those applications are being used (e.g., what functions are used, what data is input to or output by the application, how often and for how long applications are used, what input devices and output devices are used, etc.) Advantageously, the illustrative embodiment enables authentication frequency and challenge type to be adjusted based on the likelihood of malicious activity and/or the potential cost of malicious activity, as inferred from current and past application usage. In addition, the illustrative embodiment enables selection of an authentication challenge type that is less intrusive to a user based on current application usage.
    Type: Application
    Filed: May 4, 2015
    Publication date: August 20, 2015
    Inventors: Jon Louis BENTLEY, George William ERHART, Lawrence O'GORMAN, Michael J. SAMMON, David Joseph SKIBA
  • Publication number: 20150230086
    Abstract: Methods and apparatus are disclosed for authenticating a user based on the geo-location history of a geo-location-enabled wireless device (e.g., a GPS-enabled wireless telecommunications terminal, a smart card, an RFID tag, etc.). In a first illustrative embodiment, a user of a geo-location-enabled wireless telecommunications terminal (e.g., a GPS-enabled cell phone, a GPS-enabled notebook computer, etc.) who attempts to access a restricted resource is challenged with one or more questions that are generated from the terminal's geo-location history. In a second illustrative embodiment, a user of a data-processing system who attempts to access a restricted resource is asked to provide a username Z. The user is then challenged with one or more questions that are generated from the geo-location history of a wireless device that is associated with username Z (e.g., a cell phone that belongs to the user whose username is Z, etc.).
    Type: Application
    Filed: April 20, 2015
    Publication date: August 13, 2015
    Inventors: Jon Louis BENTLEY, George William Erhart, Lawrence O'Gorman, Michael J. SAMMON, David Joseph SKIBA
  • Publication number: 20150178486
    Abstract: An apparatus and method are disclosed for determining authentication frequency (i.e., the length of time between authenticating and re-authenticating a user) and challenge type (e.g., username/password, fingerprint recognition, voice recognition, etc.) based on one or more environmental properties (e.g., ambient noise level, ambient luminosity, temperature, etc.), or one or more physiological properties of a user (e.g., heart rate, blood pressure, etc.), or both. Advantageously, the illustrative embodiment enables authentication frequency and challenge type to be adjusted based on the likelihood of malicious activity, as inferred from these properties. In addition, the illustrative embodiment enables the authentication challenge type to be tailored to particular environmental conditions (e.g., noisy environments, dark environments, etc.).
    Type: Application
    Filed: March 9, 2015
    Publication date: June 25, 2015
    Inventors: Jon Louis BENTLEY, George William ERHART, Lawrence O'Gorman, Michael J. Sammon, David Joseph SKIBA