Patents by Inventor Michael J Sheridan

Michael J Sheridan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Agent registration and bidding system
    Patent number: 7773740
    Abstract: A method and apparatus are provided for assigning a call to one of a plurality of agents. The method includes the steps of providing a description of the call to each of the plurality of agents, receiving a bid to handle the call from each of the plurality of agents and assigning the call to an agent of the plurality of agents with a highest relative received bid.
    Type: Grant
    Filed: July 9, 2003
    Date of Patent: August 10, 2010
    Assignee: Aspect Software, Inc.
    Inventors: Robert Beckstrom, Anthony Dezonno, Michael J Sheridan, David Wesen