Abstract: A memory device is interfaced to a SST; an identifier and, optionally, an invalid identifier list are received from the device. The invalid identifier list is updated to the SST when the invalid identifier list is a more recent version of a SST invalid identifier list. The identifier is invalidated when the identifier is matched in the invalid identifier list or when an expiration date associated with the identifier has expired. When the identifier is invalid, access to administrative features of the SST is denied; and when the identifier is valid access to the administrative features is granted.

Abstract: A method of managing media replenishment for a media terminal is described. The method comprises: calculating an amount of media required for the media terminal; receiving from the media terminal an indication of media items deposited at that media terminal that have a condition fulfilling a condition criterion; and adjusting the calculated amount of media required based on the indication of media items that fulfill the condition criterion.

Abstract: A method of method of managing media replenishment at a media terminal, the method comprising: receiving a media event from a media terminal; retrieving a next scheduled media replenishment event for that media terminal; evaluating if the next scheduled media replenishment event is scheduled to occur within an acceptable delay period; and initiating an unscheduled replenishment event only if the next scheduled media replenishment event is scheduled to occur after the acceptable delay period.

Abstract: A method of method of managing media replenishment at a media terminal, the method comprising: receiving a media event from a media terminal; retrieving a next scheduled media replenishment event for that media terminal; evaluating if the next scheduled media replenishment event is scheduled to occur within an acceptable delay period; and initiating an unscheduled replenishment event only if the next scheduled media replenishment event is scheduled to occur after the acceptable delay period.

Abstract: A memory device is interfaced to a SST; an identifier and, optionally, an invalid identifier list are received from the device. The invalid identifier list is updated to the SST when the invalid identifier list is a more recent version of a SST invalid identifier list. The identifier is invalidated when the identifier is matched in the invalid identifier list or when an expiration date associated with the identifier has expired. When the identifier is invalid, access to administrative features of the SST is denied; and when the identifier is valid access to the administrative features is granted.

Abstract: A memory device is interfaced to a SST; an identifier and, optionally, an invalid identifier list are received from the device. The invalid identifier list is updated to the SST when the invalid identifier list is a more recent version of a SST invalid identifier list. The identifier is invalidated when the identifier is matched in the invalid identifier list or when an expiration date associated with the identifier has expired. When the identifier is invalid, access to administrative features of the SST is denied; and when the identifier is valid access to the administrative features is granted.

Abstract: A method of providing a service operation event notification is described. The method comprises: receiving at a management application an indication of a service event at a media terminal, where the indication includes (i) a service event type and (ii) a service event time; and updating the management application to record the type of event and a time associated with that event. The service event type may be an “engineer arrived” event, an “engineer left” event, or a replenishment scheduled event.

Abstract: A method of method of managing media replenishment at a media terminal, the method comprising: receiving a media event from a media terminal; retrieving a next scheduled media replenishment event for that media terminal; evaluating if the next scheduled media replenishment event is scheduled to occur within an acceptable delay period; and initiating an unscheduled replenishment event only if the next scheduled media replenishment event is scheduled to occur after the acceptable delay period.

Abstract: A method of validating resolution of a problem at a media terminal is described. The method comprises accessing a file including a task; identifying a plurality of specific actions to be taken to perform the task; and ascertaining each event that would be triggered by the media terminal when each identified specific action is performed correctly. The method further comprises: displaying the identified specific actions to a service engineer; and transmitting a validation message to a remote management system when all ascertained events have been triggered in response to the service engineer performing the identified specific actions correctly.

Abstract: A method of method of managing media replenishment at a media terminal, the method comprising: receiving a media event from a media terminal; retrieving a next scheduled media replenishment event for that media terminal; evaluating if the next scheduled media replenishment event is scheduled to occur within an acceptable delay period; and initiating an unscheduled replenishment event only if the next scheduled media replenishment event is scheduled to occur after the acceptable delay period.

Abstract: A method of method of managing media replenishment at a media terminal, the method comprising: receiving a media event from a media terminal; retrieving a next scheduled media replenishment event for that media terminal; evaluating if the next scheduled media replenishment event is scheduled to occur within an acceptable delay period; and initiating an unscheduled replenishment event only if the next scheduled media replenishment event is scheduled to occur after the acceptable delay period.

Abstract: A method of managing media counts at a media terminal is described. The method comprises: receiving an expected media count from a remote management application; detecting a media replenisher at the media terminal; providing the expected media count to the media replenisher; and receiving confirmation from the media replenisher that the expected media count corresponds to the actual media present.

Abstract: A memory device is interfaced to a SST; an identifier and, optionally, an invalid identifier list are received from the device. The invalid identifier list is updated to the SST when the invalid identifier list is a more recent version of a SST invalid identifier list. The identifier is invalidated when the identifier is matched in the invalid identifier list or when an expiration date associated with the identifier has expired. When the identifier is invalid, access to administrative features of the SST is denied; and when the identifier is valid access to the administrative features is granted.

Abstract: A method of providing a service operation event notification is described. The method comprises: receiving at a management application an indication of a service event at a media terminal, where the indication includes (i) a service event type and (ii) a service event time; and updating the management application to record the type of event and a time associated with that event. The service event type may be an “engineer arrived” event, an “engineer left” event, or a replenishment scheduled event.

Abstract: A method of method of managing media replenishment at a media terminal, the method comprising: receiving a media event from a media terminal; retrieving a next scheduled media replenishment event for that media terminal; evaluating if the next scheduled media replenishment event is scheduled to occur within an acceptable delay period; and initiating an unscheduled replenishment event only if the next scheduled media replenishment event is scheduled to occur after the acceptable delay period.

Abstract: A method of validating resolution of a problem at a media terminal is described. The method comprises accessing a file including a task; identifying a plurality of specific actions to be taken to perform the task; and ascertaining each event that would be triggered by the media terminal when each identified specific action is performed correctly. The method further comprises: displaying the identified specific actions to a service engineer; and transmitting a validation message to a remote management system when all ascertained events have been triggered in response to the service engineer performing the identified specific actions correctly.

Abstract: A method of managing media replenishment for a media terminal is described. The method comprises: calculating an amount of media required for the media terminal; receiving from the media terminal an indication of media items deposited at that media terminal that have a condition fulfilling a condition criterion; and adjusting the calculated amount of media required based on the indication of media items that fulfill the condition criterion.

Abstract: A method of handling events is described. The method comprises: receiving an event; transmitting the event to a remote management application; receiving a new event; ascertaining if the new event fulfills an event storm criterion; suppressing the new event if the new event fulfills the event storm criterion; and transmitting the new event to the remote management application if the new event does not fulfill the event storm criterion.

Abstract: A method of managing media counts at a media terminal is described. The method comprises: receiving an expected media count from a remote management application; detecting a media replenisher at the media terminal; providing the expected media count to the media replenisher; and receiving confirmation from the media replenisher that the expected media count corresponds to the actual media present.

Abstract: A method of handling events is described. The method comprises: receiving an event; transmitting the event to a remote management application; receiving a new event; ascertaining if the new event fulfils an event storm criterion; suppressing the new event if the new event fulfils the event storm criterion; and transmitting the new event to the remote management application if the new event does not fulfil the event storm criterion.