Abstract: A method includes providing a customer relationship management (CRM) system executing on one or more servers, providing a vendor interface to the CRM system, providing a client interface to the CRM system, wherein the client interface enables clients to send accounts to the CRM system for pre-legal and legal work, monitor performance on the accounts, and review the accounts, providing an attorney interface to the CRM system, wherein the attorney interface provides for receiving the accounts in the legal work flow and reporting on status of the accounts in the legal work flow, and providing a consumer interface to the CRM system, wherein the consumer interface enables a consumer to view and make payments to an account associated with the consumer. Whereas, all parts are managed by one entity instead of several across various platforms and structures.

Abstract: A method for receiving authorization from a consumer includes steps of connecting a phone call associated with a consumer to an interactive voice response system after the agent has conveyed the confirmation number to the consumer, receiving the confirmation number from the consumer at the interactive voice response system to provide authorization from the consumer, and storing a record of entry of the confirmation number by the consumer through the interactive voice response system in a non-transitory computer readable storage medium.