Patents by Inventor Michael L. Guhl

Michael L. Guhl has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Voice search and response based on relevancy
    Patent number: 9916829
    Abstract: A user seeking information relevant to the purchase of a home improvement product or other product submits a query to an automated system. The system transforms the user's voice query into a text statement and searches a knowledge base for candidate responses. Quality scores for the candidate responses are determined. If no candidate response having at least a minimum quality score is identified, the query is sent to a second device associated with an agent. The agent response is provided to the user and stored in the knowledge base for future use.
    Type: Grant
    Filed: August 15, 2013
    Date of Patent: March 13, 2018
    Assignee: Home Depot Product Authority, LLC
    Inventors: Ian O'Neal Beckford, Michael L. Guhl, Anees Haidri, Kevin James Scholz, Paul Sterk
  • VOICE SEARCH AND RESPONSE BASED ON RELEVANCY
    Publication number: 20140052445
    Abstract: A user seeking information relevant to the purchase of a home improvement product or other product submits a query to an automated system. The system transforms the user's voice query into a text statement and searches a knowledge base for candidate responses. Quality scores for the candidate responses are determined. If no candidate response having at least a minimum quality score is identified, the query is sent to a second device associated with an agent. The agent response is provided to the user and stored in the knowledge base for future use.
    Type: Application
    Filed: August 15, 2013
    Publication date: February 20, 2014
    Applicant: HOMER TLC, INC.
    Inventors: Ian O'Neal Beckford, Michael L. Guhl, Anees Haidri, Kevin James Scholz, Paul Sterk