Patents by Inventor Michael L. Whitmer

Michael L. Whitmer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for improving enterprise performance
    Publication number: 20030144900
    Abstract: The performance of an enterprise including at least one agent is improved using a closed-loop continuous performance method and system. Interactions between the agent and the user are captured, and captured interactions that satisfy predetermined business criteria are recorded. The performance of the agent and the enterprise is evaluated based on the recorded interactions. Other data concerning the agent and the enterprise is analyzed, and training is delivered to the agent based upon the results of the evaluating and analyzing steps, thereby improving the performance of the enterprise.
    Type: Application
    Filed: January 28, 2002
    Publication date: July 31, 2003
    Inventor: Michael L. Whitmer